Intern - Patient Experience ( Temporary - 1.0 FTE, Days )

This job posting is no longer active

Category: Administrative Support
Job Type: Full-Time
Shift: Days
Req: 8350
FTE: 1

Administrative Support

4 - Month Temporary 1.0FTE, 8-hour Day Shift

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.


Under direct supervision, the Patient Experience Intern will gain practical experience in driving sustainable and measurable process projects at Lucile Packard Children’s (LPCH) hospital.  Receives training and mentoring from senior professional personnel in planning and carrying out activities and assignments. Students are presented with an opportunity to build knowledge and skills in patient experience.



Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned. 

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).


• Assists in the planning and implementation of assigned projects; participates in projects and programs designed to develop professional skills and expertise appropriate to the needs of the organization.

• Participates in process improvement programs and assists in identifying continuous improvement opportunities.

• Develops an understanding of analyzing and evaluating business plans and new programs and services.

• Assists in preparing financial reports, developing and/or utilizing spreadsheets, databases and other computer applications.

• Assists with data interpretation, quantitative or qualitative and gain experience and understand how to conduct variance analysis.


Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Pursuing a Bachelor's or a Graduate degree in a work-related field/discipline from an accredited college or university.

Experience: None required

License/Certification: None



Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to communicate effectively, both orally and in writing

• Ability to understand and follow specific instructions and procedures

• Ability to work both independently and in a team environment

• Ability to work effectively with individuals at all levels of the organization

• Knowledge of computer systems and software



Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.



Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.