Information Technology

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
 

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The End User Engineering Manager provides strategic direction to the organization around decisions and needs for End User Technologies.  This role will focus on our End User Environment including PC’s, Printers and Mobile devices.  The position engages across Information Services Teams, evaluating opportunities and requirements with business and/or IS Partners and identifying innovative ways to apply technology for a competitive advantage.  This position is also responsible for the implementation of projects and support efforts to meet business or Information Services objectives and promotes solutions that are in the best interest of the entire organization.  
 

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

• Lead and develop staff to excel in department and individual objectives; provide staff with a clear sense of direction and purpose; communicate effectively and timely with staff; regularly utilize a variety of recognition tools and programs. 
• Lead innovation efforts to introduce transformational products, services and processes to the customer base. 
• Develop and implement innovative initiatives aimed at improving the customer experience. 
• Collaborates with a team of infrastructure engineering managers and also with Enterprise Architecture and Operations and Support on strategic efforts to holistically engineer high quality infrastructure solutions in support of business initiatives.
   

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s Degree in Business Management, Computer Science or related field

Experience: Four (4) years of progressively responsible directly related work experience. 

License/Certification: None
 

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Knowledge of Help Desk and End User Operations, Service Management, and customer service and support in a multi-unit environment.   
• Knowledge of Linux and Microsoft OSs. 
• Knowledge of requirements analysis, development, traceability, and verification.
• Knowledge of Architecture Design Concepts and implementation experience
• Knowledge of Security environments, multi- level security and Information Assurance requirements. 
• Knowledge of Information Services Technologies in the Healthcare industry
• Skills: Advanced negotiation and vendor management
• Skills: Effective committee dynamics to facilitate teamwork, effective/excellent people and motivational skills, and sensitivity to client needs.
• Skills: Business process re-engineering or project leadership.
• Skills: Strong business acumen to facilitate decisions about strategies to pursue, resource use. 
• Effective verbal and written communications skills, complex problem solving skills and dedication to quality results are required.
• Ability to lead and manage process change. 
• Ability to create, develop and execute key business strategies and initiatives. 
• Ability to define, plan and implement new policies and procedures. 
• Ability to understand and leverage technology teams to improve processes, systems and maximize resources. 
• Strong leadership, mentoring, and supervisory skills in a highly matrix organizational structure. 
• Abilit to work well in teams and communicate effectively both formally and informally
• Ability to build cross-functional relationship. 
• Ability to be creative, innovative, and flexible in responding to rapidly changing needs and priorities 
• Ability to exceed goals and deliver results
• Ability to design and implement of automated deployment, build and test
• Ability to lead Root Cause Analysis (RCA)  efforts and implementing necessary remediation steps
• Ability to motivate staff in job performance and professional development is also necessary

Physical Requirments and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

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