Manager - IT Operations (1.0 FTE, Days)

Category: Information Technology
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 11055
FTE: 1

Information Technology

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.  The Operations Manager is responsible for providing leadership to, and oversight of, a diverse team of IT professionals supporting an Enterprise IT Infrastructure. 

The Operations Manager leads multiple teams supporting complex, IT services including Data Centers, Networks, Storage, Messaging (including email), as well as Server and Storage Services. 

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Develops, builds, and sustains a strong working relationships and partnerships with IS customers. Accountable for quality of services and solutions delivered.

  • Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.

  • Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting.

  • Develops IS plans at tactical levels and then following through on execution of the plans. Develops system and organizational roadmaps that ensure business and service continuity.

  • Manages key projects and programs. Collaborates and works with other IT groups while providing key inputs and guidance for the overall management of IS. Will mentor others working on such projects.

  • Manages key vendors, contractors, and cloud providers. Ensures compliance with security and regulatory requirements including HIPAA

  • Provides estimates, forecasting and work planning assistance.

  • Establishes SLAs and KPIs aligned to business objectives.

  • Oversees procurement of software and hardware and management of IS assets and inventory.

  • Provides configuration management and accurately assesses the impact of modifications and vulnerabilities for each information security system.

  • Manages annual fiscal planning and budgets for the infrastructure group.

  • Performs supervisory functions by interviewing, selecting, and providing training for new staff; by approving or disapproving recommendations from subordinate staff on personal actions; by evaluation subordinates’ performance; by hearing and resolving employee grievance; and by determining the need for and initiating disciplinary action in order to ensure adequate and competent staffing for the agency, program, division, or institution.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university

Experience:  (5) Five years of progressively responsible and directly related work experience. Experience working within an ITIL framework preferred

License/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certifications preferred

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Working knowledge of Windows, and Apple based operating systems

  • Self-driven professional, very detail oriented.

  • Strong verbal and written skills are required.

  • Ability to work in a fast-paced, dynamic environment.

  • Exceptional analytical, conceptual, and problem-solving abilities.

  • Strong project management skills.

  • Knowledge of applications (Spreadsheets, apps, systems, how to run them)

  • Strong experience in customer support

  • Excellent documentation and communication skills.

  • Ability to deploy and configure monitoring tools

  • Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.


Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.