VP Patient Care Services & Chief Nursing Officer ( 1.0 FTE, Days )
1.0FTE, 8-hour Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Vice President for Patient Care Services and Chief Nursing Officer (VP/CNO) will provide oversight of all nursing, clinical (diagnostic, procedural and therapeutic) services, as well as clinical education, training and research at LPCH. He or she plans, develops, directs and evaluates all aspects of patient care services, particularly service excellence, patient safety, and quality initiatives. This position ensures that all areas are appropriately staffed and works closely with other members of the senior management team and medical staff to develop, implement and monitor clinical programs and services. The VP/CNO is responsible for leading efforts to build and strengthen the patient services care team, crafting bold strategies to ensure excellence in quality outcomes and patient satisfaction.
The Vice President for Patient Care Services and Chief Nursing Officer reports to the Chief Operating Officer, with a dotted line to the Chief Executive Officer, and serves on all executive leadership and board committees, supporting physician dyad relationships with Quality and Safety, Performance Improvement, Critical Care, Neonatology, Surgery, Hospitalists and Clinical Services.
A total staff of approximately 1,400 FTEs reports to the VP/CNO, and he or she manages a budget of approximately $630 million. The VP/CNO will be a member of the Enterprise Executive Team, Packard Executives, Packard Operations Group and PSOC. He or she will serve as an appointed member of the Quality Subcommittee of the Board and will be invited to staff the full board meeting.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
- Establish trusting, successful, and collaborative working relationships with the Chief Operating Officer, senior management team, physicians, patient care services team and staff throughout the enterprise.
- Oversee and direct the determination of fiscal requirements of assigned departments, review and create budgetary recommendations, and monitor the expenditure of budgeted funds.
- In close collaboration with the Chief Operating Officer, evaluate and assess current structures and workflow to develop a strategic vision and operating plan to create a more streamlined, efficient patient care organization.
- Direct the development of strategies and tactics that will increase patient care services team and staff engagement and promote the recruitment, retention and recognition of excellence inpatient and outpatient care services.
- Lead Lucile Packard Children’s Hospital’s Magnet journey through completion.
- Participate in the planning, implementation and activation for Packard 2.0 (hospital expansion); advise the executive team, medical staff and hospital staff concerning implications of decisions and impact on patient flow, quality and experience.
- Partner with the Chief Safety Officer and the Center for Quality & Clinical Effectiveness to improve patient outcomes through the development of organizational standards of patient care and nursing standards of practice.
- Continuously mentor and develop professional nursing staff. Promote educational and professional development consistent with the demands of the position in an effort to assure competency in assigned areas of responsibility; plan strategy for division development and ongoing educational needs; serve as mentor to promote professionalism on a group or individual basis.
- Collaboratively oversee Nursing Pediatric Enterprise of 44 locations and growing. Employ population health strategies to reach expectant mothers and children in these locations.
- Ensure that all nursing and patient care services are provided in compliance with applicable federal, state and local regulations and with the Joint Commission standards.
- Continue to build and support patient care infrastructure that supports and builds organizational research initiatives.
- With LPCH poised for substantial growth in the coming years, partnering with senior leadership in the successful expansion of LPCH facilities and delivery of patient care services to maintain and grow Lucile Packard Children’s Hospital as the leading state-of-the-art children’s hospital in the nation.
- Passionately model and demonstrate consistently high standards of professional ethics, integrity and trust embodied in the philosophy, mission and vision of Lucile Packard Children’s Hospital.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Master’s degree in Nursing, Healthcare Administration or a related field
Experience: 10 years of increasingly responsible management experience in a large, complex and highly-matrixed health care organization. Academic medical center and/or medical research institution experience is highly preferred.
License/Certification: RN licensed or the ability to be licensed in the state of California.
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Ability to cultivate and manage key relationships, working collaboratively with the Chief Operating Officer, senior management team, physicians, patient care services team and staff throughout the organization.
- A strong, uncompromising service orientation. The ability to communicate passion about meeting patient needs while leading and inspiring staff to do the same. The innate ability to lead by example.
- Exceptional interpersonal, communication and presentation skills to work collaboratively and build successful relationships with staff across a complex organization while maintaining the ability to be decisive and forthright in a consensus-driven environment.
- Demonstrated business acumen and analytical skills to bridge clinical and financial outcomes, aligning department goals and managing resources to meet the organization’s mission and strategic goals.
- A transformational leader who can act as an initiator and facilitator in developing and implementing an operating plan for patient care services that will take Lucile Packard Children’s Hospital/Stanford Children’s Health to the next level in support of the organization’s goals.
- Ability to establish and maintain high standards for quality of care and patient safety, incorporating national benchmarks and best practices to improve processes and outcomes.
- Experience with LEAN methodologies and/or knowledge and support of LEAN principles.
- Knowledge of and experience with the Magnet process. Preferably experience leading another large medical center, hospital or healthcare system through a Magnet journey.
- Clear understanding of healthcare marketplace trends to translate current pressures and demands into the context of daily nursing operations within an academic medical center. A knowledge of and comfort level with the ways that hospital operations are changing, e.g., patient satisfaction, electronic medical records, nursing shortages, and sophisticated clinical procedures, which often place additional demands on nursing staff.
- Experience in the creation, implementation and delivery of successful nursing staff development programs and performance improvement activities. The ability to develop systems of metrics and measurements to hold nursing staff accountable and improve performance.
- An enthusiastic coach and leader with demonstrated ability to recruit, mentor, train and develop staff and monitor performance to align individual and team goals with organizational goals and objectives. A proven track record of increasing and maintaining engagement scores.
- Understanding of managing a unionized workforce with the ability to problem-solve issues with finesse and consideration for all parties involved. Demonstrated successful conflict resolution, consensus building and negotiation abilities.
- A highly visible leader with a track record of successfully working with physicians. The ability to build strong, trusting relationships with medical staff that will raise overall standards of care.
- Smart, insightful and resilient with the ability to think outside the box in resolving issues through innovative problem-solving and bring transparency to patient safety and quality.
- A genuine understanding and appreciation of the model of having obstetrics in a children’s hospital and the ability to support the needs of adult obstetric patients and treat them accordingly.
- Demonstrated ability to effectively prioritize work and meet deadlines in a fast paced environment.
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer