Director - Digital Health Services - Clinic-Administration (1.0 FTE, Days)
1.0 FTE, 8-Hour Day Shifts
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time
This paragraph summarizes the general nature, level and purpose of the job.
The Director for Digital Health Operations is responsible for proactively leading the growth of Digital Heath services at Stanford Children’s Health and Lucile Packard Children’s Hospital Stanford (LPCHS). The Director promotes Stanford Children’s Health digital initiatives (e.g., Telehealth, eConsults; International Health; on demand care, remote monitoring) and partnerships with local, regional, national and international organizations. The Director collaborates with Global Health; Packard Children’s Health Alliance (PCHA); the Faculty Practice Organization (FPO); Stanford Health Care (SHC) and Stanford School of Medicine partners and other University programs. The scope of responsibility includes all clinical, business and regulatory activities surrounding the Digital Health Program. The Program Director is responsible for developing and implementing new areas of clinical utilization for Digital Health activities, partnering with physicians and leaders on new test cases for innovations, and developing business plans and executing on the operational aspects of these plans for new Digital Health opportunities.
Works at both a strategic level ensuring alignment of digital health initiatives with overall strategy of Stanford Children’s Health with a focus on innovation and improving the delivery of care in our system. Focuses day to day at the operational to ensure the successful integration of digital health efforts with SCH operations. The Director, Digital Health Operations leads the business management and operational execution of digital health initiatives for both direct to consumer and provider-to-provider digital health solutions.
This position will serve as the liaison between participating medical staff, Information Services (IS) and operational personnel at the hospital and clinics, including Packard Children’s Health Alliance (PCHA). The Director is responsible for developing and managing project plans, identifying key deliverables and operational resource requirements, develop project implementation plans, and identify, track and monitor performance metrics.
This role is expected to perform well in a highly matrixed organization across IS, Ambulatory, Revenue, Legal and our SHC partners. The role will mentor and manage the Digital Health team and report to Chief Administration Officer and Chief Medical Information Officer.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Enterprise
* Directs the business management and operational execution of digital health initiatives, translating strategy into executable plans.
* Directly manages and oversees the hiring, performance and career development of the digital health program management team
* Provides financial planning, branding, marketing, regulatory, and integration standards to clinical/operational team for virtual use cases; both direct to consumer and provider to provider solutions
* In partnership with executive sponsors for digital health, creates and leads a 3 year strategic plan for advancing digital health across Stanford Children’s Health. Cultivates concepts and ideas from Stanford stakeholders, children’s hospitals across the country, and external companies focusing on work in the digital health space.
* Ensures the successful integration of new digital health innovations with SCH operations and technology systems working collaboratively with Operations and IS.
* Leads the development and execution of training for virtual health use cases and manage ongoing training needs
* Partners and leads Advocacy efforts state-wide and nationally around Digital Health issues.
* Develops change management and adoption approach for specific use cases and partners with practice areas to execute. Leads groups working on digital health across the organization including physician and clinician groups, operations groups, training groups, etc.
* Coordinates with service lines and other consulted parties to identify clinical and business workflow / product design requirements. Partner to develop business and capability cases.
* Engages executive stakeholders to ensure alignment of the initiatives with the broader business strategy and to secure their support.
* Collaborates with Stanford SOM, SHC, departments, divisions and other programs to: conduct needs assessment, negotiation planning on service models, and other dimensions including but not limited to international, community and rural partnerships.
* Identifies and manages internal and external funding (e.g., grants, CTN, and private/foundation options) resources. Identifies budgetary source of funding for each project in collaboration with the manager of Unified Communications and develops business plans for new Digital Health opportunities.
* Leverages telemedicine for care continuity and integration (e.g., pre-hospital evaluation or post-hospital transplantation care; link patient at an external clinical site with a provider at an internal site).
* Facilitates new services and new model prototypes (e.g., dermatologic asynchronous telemedicine (ATM); tele-neurologic consultation, etc.)
* Evaluates the need for a resource center for education and facilitating partnership to include technology platform; distance education and international/global health. Provide annual report of the Program.
* Oversees all operational aspects including: Site selection - working with PCHA & FPO leadership, the Director will assist in the evaluation of potential telemedicine sites. Activities will include multiple site reviews, input into contract negotiations, and training site integration. Workflow between sites and PCHA & FPO locations. Establish telemedicine registration, billing, EHR, privacy and other clinical workflow requirements. Develops the core or prototype model of service delivery for synchronous telemedicine (e.g., video) services. Promotes and enhances existing clinical services (e.g., pre-hospital and outpatient follow-up after inpatient services; interdisciplinary team and/or multi-site provider decision-making). Liaises with development and marketing teams.
* Leads the development of ongoing services and expansion of Digital Health services. Develops and implements new areas of clinical utilization for Digital Health activities. Develops and manages project plans: including key deliverables and resource requirements.
* Develops and monitors performance/outcome metrics and conducts analysis of existing Digital Health programs and services in collaboration with the manager of Unified Communications. Makes recommendations to management for alternative methods to enhance costs efficiencies, reassess the program’s strategic direction, productivity, improved process performance and capital utilization. Tracks utilization of Digital Health encounters.
* Monitors compliance with regulatory agency standards and requirements. Develops and maintains policies and procedures that ensure compliance and mitigate risk. Keeps abreast and is knowledgeable of applicable regulations and funding opportunities as well as standards to aid staff in achieving compliance with regulations and standards.
* Facilitates Digital Health Steering Committee on behalf of Executive Sponsors, comprised of enterprise-wide executives representing the continuum of care.
* Works closely with Outreach program to provide Digital Health exposure to patients, families, communities and clinic staff. Works with other Digital Health programs to evaluate effective methods of clinical cooperation.
* Schedules site visits with appropriate clinical and operation management across the hospital, Faculty Practice Organization (FPO) clinics and PCHA offices as well as other participating Digital Health sites.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a clinical discipline, health administration, business or engineering. Master’s preferred.
Experience: Seven (7) years’ experience in healthcare operations or relevant support services. Project management skills & experience. Proven experience developing digital health initiatives desired.
License/Certification: None required
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
* Knowledge and clinical aptitude for proper and potential use of Digital Health services
* Knowledge of principles and practices of organization, administration, fiscal and personnel management
* Ability to communicate across diverse constituents; medical staff, office staff, technology specialists and government organizations
* Strong communication and presentation skills
* Ability to work independently and motivated to develop opportunities
* Project management experience with accountability of coordinating multiple resources and delivering results based on plans and time tables
* Knowledge and understanding of business practices, financial accounting and reimbursement issues.
* Ability to provide leadership and influence others
* Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer