Supervisor-Provider Informatics Education (1.0 FTE, Days)

Category: Information Technology
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 12217
FTE: 1

Information Technology

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Responsible for managing the delivery of individualized clinical systems training to physicians, advanced practice providers (APPs) services for Epic appropriate applications-related education and communication. The role is responsible for all efforts focused to increase provider satisfaction with systems and technology, increase adoption and acceptance of the automated systems by physicians and APPs. The Supervisor identifies training needs, and guides the implementation of educational programs, evaluates the effectiveness of the educational programs, and oversees the creation and maintenance of training tools, ensuring appropriate changes as required/defined. This role is responsible for managing the team in curriculum development, teaching methodology design, delivery of training, communication as required by the project or system enhancement. Responsible for all provider Training related to Healthcare Informatics.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

  • Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
  • Works with CMIO and IS leadership to develop annual site plans. Works with CMIO to prioritize physician engagement projects. Develops training plans with defined milestones and completion dates.
  • Identifies opportunities to engage physicians and advanced practice providers and positively impact physician and advanced practice provider efficiency and satisfaction.
  • Acts in the capacity of and performs duties of an instructional designer to lead the Epic training program for providers, including curriculum development, project support and training environment (MST) technical build.
  • Develops scenario-based education, web-based micro learning, and video snippers to increase learner engagement and motivation.
  • Program manages the outpatient Epic Super User program and collaborates with the Epic Training Manager and ambulatory leadership to determine priorities, engage super users and develop training materials.
  • Identifies additional training needs for physicians and advanced practice providers, as well as opportunities for system improvements. Develops training programs based on needs assessment and communicates observations to IS leadership, clinical informatics and application team members.  Facilitates the delivery of 1:1 or classroom training for EHR and other IS systems as appropriate. Supports physician and advanced practice provider use of computer-based training where appropriate.Captures and documents IS related issues to define, troubleshoot, resolve, and escalate issues in collaboration with Epic training, clinical informatics and appropriate IS application teams.
  • Manages a variety of training projects and drives to completion. Manages project plan, allocates resources and establishes deliverables.
  • Conduct annual IS provider survey and develops associated action plan for improving physician engagement and satisfaction.
  • Implements short and long range plans to meet provider information training needs.
  • Works with CMIO and Director to implement strategic plans related to physician technologies that ensure alignment with over-all IS Strategic plans
  • Develops plan and materials for physician/provider training and new MD orientation on information systems in use by physicians.   
  •  Identifies opportunities and strategies for improving and expanding access.
  • Partners with Director of Nursing Informatics to actively participate in go-live planning, implementation and evaluation.
  • Accurately and promptly analyzes impact of information technology in clinical work processes.  Educates users on work flow changes.
  • Interfaces with Manager of Information technology training and educators to minimize duplication of efforts and ensure standardization of educational material and processes using Lean techniques.
  • Assess training program needs through regular onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows.
  • Assigns and prioritize tasks and projects and coach and mentor with individual team members to build skills.
  • Develops and publishes relevant performance metrics on an agreed upon frequency with the Director to monitor the effectiveness of the training programs.
  • Manage team members' adherence to standard processes, maintenance of quality and performance to service levels and schedule.
  • Hires, evaluates the performance of and implements corrective action, up to and including termination, for assigned staff as necessary. Addresses individual staff performance problems as needed.
  • Identifies trends and detect/anticipate problems early and act as the highest level of support while mentoring and training junior staff members.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.
Experience: Four (4) years of progressively responsible and directly related work experience

License/Certification: Epic Training Curriculum & Environment Certification within 1 year of hire

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Knowledge of provider clinical workflows in the inpatient and ambulatory setting.

• Knowledge of Epic workflows across multiple applications

• Knowledge of software used in functional area.

• Ability to supervise, coach, mentor, train, and evaluate work results.

• Ability to strategize, plan and implement change.

• Ability to mediate and resolve complex problems.

• Ability to manage complex projects

• Ability to work effectively in a team environment and with end users at all levels, outside vendors and contractors; build and maintain strong relationships with internal and external clients; coordinate with other IS team members to deliver seamless customer service

• Ability to set direction for a project or application; clearly define project objectives, goals, schedules and assignments

• Ability to adapt to a changing environment and changing priorities while working with multiple customers

• Ability to convey thoughts and ideas clearly and effectively; communicate verbally and in writing to influence others; strong listening skills

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.