Health Literacy Writer (1.0 FTE, Days)

Category: Patient Services
Job Type: Full-Time
Shift: Days
Req: 12492
FTE: 1

Patient Services

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Health Literacy Specialist guides and promotes evidence-based healthcare with patients and families to improve quality outcomes and equity within healthcare organizations and communities. The Health Literacy Specialist creates works with an interdisciplinary team to support healthcare services and reduce avoidable expenses, and health disparities attributable to limited health literacy.

 Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Develops educational materials and health messages incorporating plain language principles into oral and text-based forms of communication incorporating evidence-based health literacy writing, organization and design principles and practices. Ensures that health literacy practices and materials comply with accreditation, standards, and regulations.
  •  Reviews health information to ensure that it is understandable and actionable [e.g., using Suitability Assessment of Materials (SAM), PE-MAT, CDC Clear Communication Index].
  • Identifies and addresses the intended audiences characteristics, needs, and interests when communicating health information.
  • Collaborates with an interdisciplinary team and subject matter experts to review and understand the educational material needing translation.
  • Works with Family Centered Care to validate the learning needs and preferences of individuals, community members, and groups, and applies those preferences when developing educational material to meet those needs.
  • Reviews health information to ensure that it is understandable and utilizes commonly accepted standards of appropriate grammar, punctuation, and style for health literacy.
  • Field tests and evaluates learners understanding of any information provided. Helps develop and execute data-informed strategies to address the needs of groups at risk for limited health literacy.* Initiates and leads the development and execution of data-informed strategies to address the needs of groups at risk for limited health literacy.
  • Assesses the Health Literacy learning needs and preferences of individuals, community members, and groups, and develops appropriate, audience-specific plans to meet those needs.
  • Assist in the facilitation rapid process improvement to address gaps in practice and standardize care across the organization.
  • Participates in work groups in special projects as assigned.
  •  Integrates health literacy in the development, implementation, and evaluation of language access plans and services provided by interpreters and translators. Assists with training programs that implement health literacy priorities.
  • Adapts health literacy interventions to accommodate specific individual needs (e.g., low vision, cognitive impairment, behavioral health challenges).
  • Demonstrates an understanding of diverse cultures, languages, and perspectives (e.g., rural, urban, adolescents, individuals who are hearing impaired). Incorporates cultural factors and diverse perspectives into health literacy activities.
  • Addresses the strong relationship between the social determinants of health and health literacy in action plans.
  • Advises on the development of policies and procedures that reflect evidence-based health literacy principles.
  • Builds organizational awareness of the consequences of limited health literacy, including the financial implications of limited health literacy and the health literacy interventions designed to address it.
  • Confirms that health literacy practices and materials comply with accreditation, standards, and regulations (e.g., CLAS, Federal Plain Writing Act, Medicaid, National Health Education Standards).
  • Develops partnerships with key community stakeholders, community-based organizations, and business or government partners that advance health literacy in the community.

 Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

  • Education: Bachelor's degree, preferably in public health, health education, communications, nursing, sociology, or equivalent, from an accredited college or university.
  • Experience: Three (3) years of progressively responsible and directly related work experience related to communication, the educational needs of patients, families, organizational systems, and communities.
  • License/Certification: None Required

 Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to speak, read, write, and understand English effectively at a level appropriate for the job.
  • Excellent communication (oral and written) and interpersonal skills
  • Ability to identify and address the intended audiences characteristics, needs, and interests when communicating health information.
  • Ability to provide appropriate information based on the needs of the specific individuals, including age.
  • Experience working in multi-cultural, multi-lingual environments preferred.
  • Knowledge of diverse cultures, languages, and perspectives. (e.g., rural/urban, age specific, patient population specific, individuals with special needs).
  • Knowledge of the principles/practices of educational trends in Literacy curriculum
  • Knowledge of copy editing.
  • Participates in ongoing professional development necessary to maintain awareness of relevant health literacy research and best practices.

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.