Staffing Coordinator Interpreter Services (0.5 FTE, Days)
0.5 FTE, 8 Hour Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
Under the direct supervision of the Manager of Interpreter Services, the Staffing Coordinator performs the core functions of staffing for Interpreter Services including scheduling, payroll, forms processing, and preparing reports for management. Assists Manager and Assistant Mangers of Interpreter Services by providing varied administrative support functions requiring confidentiality, discretion and tact.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.
• Performs administrative support work, as assigned by management, in direct support of Manager and/or Assistant Managers including, but not limited to, reception, answering and screening telephone calls, filing and maintaining records, composing documents, processing forms, distributing mail, requisitioning and distributing supplies, photocopying documents, scheduling and calendaring, etc.
• Processes biweekly payroll for the department according to payroll procedures to ensure timely and accurate paychecks for employees. Acts as a liaison with the Payroll Department for all payroll and timekeeping questions and problems.
• Orients staff members to changes in and answers questions regarding time keeping policies and procedures. Checks and corrects timesheets, ensuring accurate recording of time and use of appropriate pay codes.
• Performs assigned daily staffing and scheduling functions with the goal of safe patient care in accordance with policies, standards and procedures as well as HR and Payroll policies.
• Tracks, verifies, and documents that employees are current with respect to required certifications, competency documentation, other credentials, and Occupational Health and Health Stream requirements. Notifies employees and/or management, as appropriate, of renewal dates. Contacts appropriate outside agencies as needed to verify employees possess required credentials. Prepares and maintains department files for staff.
• Provides managers with computer-generated reports from databases, staffing, scheduling, and other software applications providing data on attendance, productivity and staffing rosters, employee demographics, leave balances and usage, etc.
• Develops and maintains computerized schedules based on established staffing patterns, policies, approved employee preferences, and manager's requests as well as to minimize overtime and other premium pay.
• Revises and adjusts department schedules as needed in consultation with managers. Consults with managers and others regarding staffing and scheduling needs, such as creating flexible staffing alternatives. Attends multiple daily huddle meetings with inpatient, ambulatory, and periop to plan for volume and census changes.
• Reviews patient census and acuity information. Continually adjusts and allocates regular, relief, and agency personnel to provide adequate coverage to clinics and inpatient areas to meet staffing requirements on a daily basis, including just in time staffing to address sick calls and other unscheduled absences.
• Assists with disaster/emergency preparedness planning and recording, including assisting in keeping up with plan updates and implementing such contingency plans to ensure adequate staffing in the event of a major disaster or emergency. Assists in approving time-off requests based on department's staffing guidelines.
• Other duties as assigned.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
• Education: High school diploma or GED equivalent.
• Experience: Three (3) years of progressively responsible and directly related work experience
• License/Certification: None required.
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
• Ability to gather, analyze and provide clear and concise information both verbally and in writing.
• Ability to learn and work within specific department/unit/agency office policies and procedures as well as to apply laws, rules, policies, or procedures affecting assigned work.
• Ability to maintain strict confidentiality of personnel records and patient information and to handle sensitive matters discreetly, understanding and applying HIPAA regulations, hospital and department policies and procedures.
• Ability to work effectively, exercise initiative, apply reason and judgment in prioritizing changing and/or conflicting tasks, work under pressure in a fast-paced setting, cope effectively with interruptions, and handle a high volume workload with accuracy and efficiency, and meet deadlines.
• Ability to work efficiently as a team member and establish and maintain cooperative and productive working relationships with all levels of medical, professional, administrative, and support personnel contacted in the course of work.
• Knowledge of and ability to use basic office equipment including photocopier, fax, printer, telephone, and desktop computer and ability to maintain orderly and accurate files and records, including confidential and sensitive material, both electronic and hard copy, for ease of access and retrieval.
• Knowledge of and demonstrated proficiency in the use of computer applications Microsoft Office suite and ability to quickly learn and become proficient in using staffing and scheduling applications.
• Knowledge of medical terminology.
• Knowledge of or ability to quickly learn the staffing and scheduling system used by the hospital.
Equal Opportunity Employer