United Health Workers

Relief, .001 FTE, Rotating Shifts, Variable shift length between 4 and 8 hours which may change based on operational needs of the department

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Under the direct supervision of the Food Services Managers and Supervisors, is responsible for processing patient’s diet order in corresponding computer program according to physician’s orders. Provide direct patient contact for delivering meal tray, formula, nourishments or other communications. Involved in training of new employees.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

• Demonstrates the knowledge and skills necessary to identify and process correct diets and portions for all age groups from pediatrics through elderly adults.

• Assess and interpret data about the patient’s status in order to identify age-specific needs and provide the care needed.

• Process patient diet orders and customer orders, including patient/family initiated orders and those patients needing assistance.

• Receive requests for diet changes or meal requests via phone, computer, fax; or written format during downtime.  Follow standard procedures for all patient diets.

• Process orders for nourishments.

• Coordinate delivery of all tube feeding and oral supplement orders. Prepare and deliver formula according to physician diet order.

• Perform all work in a safe and sanitary manner.

• Maintain all workstations in a neat and organized manner.

• Performs other related and incidental duties as needed or assigned.

• Contributes to cost containment by managing time and supplies so that assignments are completed as scheduled and resources are not wasted.

Relationships with Others
Employees in this class have regular in-person contact with patients, visitors, clinical staff, and/or the public. Employees have occasional contact by telephone and in person with service representatives when equipment needs repairs.

Supervision Received
Employees in this class receive general supervision from a manager or supervisor who assigns work verbally or through written instructions. Work is reviewed by observation on a daily basis to ensure work standards and procedures are followed, to check for adequate staffing, and to ensure conformance with safety and sanitation procedures. Employees in this class follow all regulatory requirements. Department and Hospital policies and procedures are also followed when performing the work.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School diploma or GED equivalent. Nutrition background or degree preferred 

Experience: 1 year customer service and/or call center experience     

License/Certification:  None  Required

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Knowledge of automated information system is required.

• Ability to conduct routine calculations, read and understand physicians’ orders, communicate effectively both orally and in writing, and write legibly

• Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.