Manager -Cardiovascular Clinical Care Services (Nurse Manager/Case Manager)- Clinic-Heart Ctr (1.0FTE, Days)
1.0FTE, 8 Hour Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Manager-Cardiovascular Clinical Care Services manages the cardiovascular coordination for patients and referring provider access and experience through the provision of a seamless service while enhancing the support for cardiovascular teams. Procedural coordination oversight spans from physicians referring patients across the country and obtaining authorizations, coordinating patient care for procedures and surgeries, to long-term post-procedural follow-up. Provides leadership for coordinating Cardiovascular care, and is fully accountable for the results of the cardiovascular care coordination, which includes physician referrals as well as authorizations. Oversees and directs the daily care coordination operations and efficiencies and provides short term strategic direction and growth. The Manager mentors and guides staff in the support and operations of specialty outpatient cardiology clinics including the Single Ventricle Program, Connective Tissue Program, and general cardiology supervision. In conjunction with the clinic Director, implements and oversees the day-to-day operations and future growth of these vital specialty areas.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.
• Manages the delivery of clinical nursing services and outpatient care, facilitating the flow of patient care activities, and supervision, coordination, and management of the nurse coordinators and other clinical and clerical staff for cardiovascular services and procedures starting with referring physicians to follow-up long term care.
• Demonstrates clinical competency in cardiology care and models nursing practice consistent with the organizational and department mission, vision and values.
• Identifies clinical system optimization and enhancements and acts as a subject matter expert in the Heart Center operations and workflow optimization.
• Collaborates with others within the heart center and with all hospital departments and disciplines to enhance problem solving, decision making and performance improvement.
• Develops, recommends, implements and interprets new or revised policies, standards and procedures; monitors and enforces compliance.
• Works closely with the Division Chief(s) and provider staff to align activities of the providers with those of the non-provider staff, enhancing the team-based model of care across the Heart Center.
• Defines performance objectives and metrics for the heart center care coordination in collaboration with physicians and hospital leadership. Monitors performance on a daily, monthly and annual basis to ensure processes, structures, and behaviors are aligned towards outcome measures.
• Provides managerial oversight to assigned cardiovascular programs with in the heart center with accountability for results of programs.
• Ensures quality program management through compliance with federal, state and local regulations concerning health care and Joint Commission guidelines; continuously assesses care and services provide to meet or exceed the needs and expectations of patients/customers; identifies opportunities to improve quality of care; and assesses and improves key processes that directly affect patient services.
• Works with the patient experience office as well as operational leaders in various departments/ units that care for cardiovascular patients to develop a coordinated plan for creating an ideal patient experience for families receiving care within the heart center.
• Participates in and champions Lean PQMS principles. Encourages open dialogue and supportive interactions with suggestions and improvements. Engages staff in A3 thinking and overall PQMS guided workflows to eliminate waste and focus on quality improvements.
• Manages and develops innovative and forward thinking care coordination models to help with program development and overall patient and provide satisfaction.
• Plans and forecasts the department budget by calculating required FTES, planning annual budgets, interpreting payroll and other key fiscal reports, projecting workload as well as monitoring and enhancing productivity.
• Oversees hiring, terminating, onboarding, recruitment, retention and continued support and professional development for direct reports.
• Manages performance and staff/employee satisfaction per department goals. Will be responsible for yearly reviews and quarterly check-ins for staff to encourage and identify areas to help develop employee.
• Creates an environment of patient care that is safe, effective, patient centered, timely, efficient and equitable.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor of Science in Nursing (BSN) from an accredited college or university
Experience: Five (5) years of progressively responsible and directly related work experience
License/Certification: CA Registered Nurse (RN)
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
• Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers.
• Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines.
• Ability to develop programs and lead process improvement projects.
• Ability to establish the strategic direction and business plans for a functional group.
• Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery.
• Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor.
• Ability to supervise, coach, mentor, train, and evaluate work results.
• Ability to use information and keep abreast of developments in technology to communicate, manage knowledge, mitigate error, and support decision-making in patient care.
• Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in the nursing profession, and the health care system, and the responsibility and accountability for the outcome of practice.
• Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care in the area of assignment.
• Knowledge of principles and practices of organization, administration, fiscal and personnel management essential to the practice of nursing in the larger context of health care.
• Knowledge of principles, practices and current trends in health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas of responsibility.
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job
Equal Opportunity Employer
Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.