Benefits Program Manager - Human Resources (1.0FTE, Days)
1.0 FTE, 8 hour Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Benefits Program Manager role analyzes and evaluates wellness programs. This role analyzes benefits in the market place and is part of a team that evaluates market trends and practices. The Program Manager will be expected to collaborate with a team to review changes to hospital benefits based on legal changes in regulations. This role works on communication aspects with a team of members comprising of Vendors, Legal and SHC with respect to plan document change, SPD and Employee communication.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
• Partners with the Human Resources Director in the design and delivery of the hospital’s employee benefit programs, plans, and policies.
• Administers one of the following employee benefits programs, i.e., Health & Welfare, Retirement, or Absence Management.
• Analyzes, evaluates and compares existing hospital benefits with the identified competitors in the labor market by researching other plans, survey information, and other sources of information. Plans and develops and/or participates in area and industry surveys. Analyzes results of surveys, studies employee needs/trends, and develops specific recommendations for review by management.
• Manages and partners with benefits vendors to a) ensure that the contracted services are being performed accurately, timely, and with high quality, and b) ensure that the relevant plans, policies and processes are accurately defined and administered.
• Reviews and offers recommendations improve the existing processes and procedures to ensure programs efficiency and effectiveness.
• Ensures benefits plan issues or employee issues are resolved in a timely manner. Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution. Maintains contact in person, and by phone or mail.
• Ensures the estimated cost is calculated for any new plans or changes to the existing plans.
• Ensures employees are well-informed about the plans offered to them. Prepares announcement material, booklets, other media for communicating the new plans or changes to management and employees. Conducts employee meetings.
• Ensures information and communications are prepared and rolled out properly for annual open enrollment, which includes but is not limited to, the open enrollment booklet and information being posted on the online tool and LPCHS websites.
• Prepares and executes, with legal consultation, benefits documentation such as original and amended plan documents, benefit agreements and insurance policies. Instructs insurance carriers, trustees, and other administrative agencies outside the company to effect changes in benefits programs. Ensures prompt and accurate compliance.
• Reconciles billing issues.
• Assures hospital compliance with provisions related to the benefits programs. Supervises preparation of the reports and application required by law to be filed with federal and state agencies. With support of consultants and legal counsel, reviews and analyzes changes to state and federal laws pertaining to benefits.
• Provides supervision and guidance to less-experienced benefits staff.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in Human Resource or related field required.
Experience: Minimum of 5 years progressive work experience in benefits administration and program management in at least one of the following specialty areas, i.e., Health & Welfare, Retirement, and Absence/Leave Management.
License/Certification: None required.
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
• Demonstrated business (verbal, written, facilitation, negotiations, listening, and presentation) communication skills.
• Demonstrated experience in managing and working with various benefits vendors for one or more specialty areas (Health & Welfare, Retirement, and Absence/Leave Management)
• Demonstrated familiarity, knowledge and understanding of all the applicable federal and state requirements related to benefits
• Demonstrated customer-oriented/service-oriented relationship skills
• Demonstrated project management skills
• Demonstrated knowledge and understanding of benefits
• Demonstrated organizational, analytical and problem-solving skills.
• Conflict management skills
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.