Physician Practice Manager - Clinic-Administration (1.0 FTE, Days)
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Clinical Services
1.0 FTE, 8 Hour Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
Job Summary
This paragraph summarizes the general nature, level and purpose of the job.
Reporting directly to the Director - Ambulatory Practice Management with a dotted line to the Service Line Director, the Physician Practice Manager has responsibility for the overall outpatient operations, growth, development and success of designated Lucile Packard Children's Hospital Stanford (LPCHS) Physician Practice(s), including service experience, scheduling, operations, finance, billing, EMR(Electronic Medical Records), human resources, physician communication, efficiency and profitability improvements, strategy implementation, practice management. The Practice Manager works closely with physicians, VP of Ambulatory Care, COO for Packard Children's Health Alliance (PCHA), Faculty Practice Organization (FPO), Stanford School of Medicine (SOM) Departments and divisions, Site Managers, and ancillary and administrative services at LPCHS (where applicable), to implement all practice goals. This is a high visibility position, with frequent interactions with the general public, patients and their families, physicians, and staff, and as such, serves as a general information resource and ambassador to all.
Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.
• Working with LPCHS and PCHA staff, provides operational oversight for all assigned physician practices at all designated clinical locations. Must be able to travel between locations positioned throughout the Bay Area.
• Partners with LPCHS service line administration and director to develop strategic, financial and tactical plans and objectives for the practices; meets agreed upon results, and retains the organizations required to meet outlined objectives and provides regular and ad hoc reporting related to clinical locations' performance.
• Ensures that all LPCHS, PCHA, regulatory agency, quality policies and requirements are met.
• Plans and integrates clinical locations in support of Packard goals and provides effective, thoughtful leadership in the successful growth of the practice and network.
• Supports onboarding of new physicians and allied health professionals into the practice.
• Directly manages and mentors service line Assistant Clinic Manager(s) and Site Supervisor(s), as well as other outpatient clinical staff.
• Collaborates with Site Manager(s) and director to ensure the effective recruitment, hiring and management of staff for all Practice locations; monitors annual workforce staffing plans, delegates and coordinates tasks in order to maintain a system which assures effective, quality patient service, including coverage in service gaps.
• Actively and constructively participates in Physician Network and FPO Leadership Teams and other intra- and interdepartmental meetings to assure smooth workflow across departments.
• Develops and monitors budget for controlling operational and capital expenses.
• Assesses access for patient flow and analyzes needs for the practice to assure quality patient care.
• Partners with the physicians, directors, allied health professionals, and service line administration to deliver on Practice goals, including efficient communication, standard work (i.e. staffing and space), continuous process improvement, and resource deployment and to assure practice needs are being met.
• Responds and analyzes patient complaints, identify trends, and spearhead resolutions across LPCHS or PCHA locations.
• Participates in space planning and construction or other large scale special projects.
• In coordination with Site Managers, directors, and service line administration, orders clinical, office and stationary supplies, arranges for maintenance, repair, smooth functioning, purchase of new equipment for physicians and staff, including workstations, business and medical equipment at the office, including, copiers, fax, phones, ultrasound, EKG machines, etc.
• Implements and adheres fully to LPCHS or PCHA policies governing voicemail, HIPAA and network access as well as those protecting the privacy of patients.
• Employees may also perform other duties as assigned and/or operationally may be required to cover other sites as requested by the VP of Ambulatory Care and other Practice or Site Managers.
• Ensures collaboration and communication amongst all parties working in operations, OR, inpatient and ambulatory areas, as well as with hospital leaders in strategy and operations.
• Develops operational plans to support successful achievement of volume, service, quality and key performance indicators (KPIs).
• Supports US News and World Report data collection and performance for service line.
Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.
Experience: Five (5) years of progressively responsible and directly related experience in health care, business management, clinical Services, or related field.
License/Certification: None required.
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
• Ability to adjust communications to fit the needs and level of understanding of the receiver.
• Ability to establish and maintain excellent client relationship, exhibit exemplary interpersonal skills and exercise sound judgment and professionalism in business and personnel matters.
• Ability to provide leadership and influence others.
• Ability to solve problems and identify solutions.
• Knowledge of managed care environment and patient service delivery systems and knowledge of federal and state rules and regulations regarding billing processes.
• Knowledge of project management process and systems.
• Knowledge of applicable federal, state and local laws and regulations.
Physical Requirements
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job
General office environment. The ability to travel to Practice locations around the bay area up to 60% of the time.
Equal Opportunity Employer
