Manager - Environmental Services - Housekeeping (1.0 FTE, Days)
General/ Environmental Service
1.0 FTE, 8 Hour Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Manager of Environmental Services oversees the work of the department's assistant manager and supervisors, to ensure consistency and alignment with the department plan, objectives, and quality assurance goals. Ensures adherence to the department budget by responsible use of staffing and resources. Contributes to annual goal-setting and department objectives.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.
Serves as an advocate for inclusion on the team, by encouraging and integrating a variety of backgrounds and perspectives. Makes it safe to share diverse ideas and experiences.
Creates staffing plan for the department, based on department policies and budget.
Regularly reviews productivity metrics to identify potential concerns with scheduling or coverage. Ensures that the supervisors under their direction are staffing to budget.
Upholds and interprets HR and department policies. Acts as a resource for staff and supervisors under their direction.
Implements changes to equipment or procedures to decrease worker injuries, in consultation with environmental, health and safety (EHS). Assists with implementation of safety programs and strategies.
Ensures employees are recognized, valued, and supported. Contributes to strategies to elevate employee engagement and increase resiliency.
Oversees personnel practices including recruitment, orientation, training, retention and performance management of staff within the department according to departmental and hospital policy.
Communicates with staff to keep them abreast of policy changes, new procedures, standards of performance, and departmental/hospital activities and follows up to ensure understanding.
Ensures all employees have proper supplies, equipment and uniforms.
Mitigates staff concerns regarding issues by investigating allegations and taking appropriate action.
Operationalizes sustainability initiatives related to environmental services.
Provides an ongoing effective in-service program for all employees of the Environmental Service Department. Maintains documentation of any training. Coaches staff on performance, career development and teamwork.
Ensures the department takes actions to meet patient satisfaction goals for the department.
Ensures own expertise and that of the division / operational area is up-to-date, working with individuals to fulfill their development and training requirements.
Ensures adherence to auditing procedures and statutory regulations for the department as a whole.
Regularly checks in with cross-functional leaders to whom the department provides service to ensure the department is meeting standards and to resolve any issues. Reviews handoff reports from supervisors to identify and resolve any patterns of concern.
Approves and executes improvements to operating policies and procedures for the department. Identifies and drives business, product, service and process improvements. Builds consensus in leading projects and activities across teams.
Identifies and resolves problems impacting the department as a whole, or cross-functional work with other departments; considers multiple sources of information to identify the best course of action.
Engages leadership team in continuous improvement ideas to increase the effectiveness of the team and the efficiency and quality of department services.
Instills accountability for providing consistent positive patient interactions that differentiates the organization as a healthcare leader.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High School Diploma or equivalent.
Experience: Five (5) years of progressively responsible experience in environmental services, with at least three year supervisor experience.
License/Certification: None required.
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Technical expertise in Environmental Services for healthcare.
Familiar with the use of personal protective equipment, housekeeping supplies, OSHA standards, housekeeping equipment, DNV standard, Title 22 technical procedures.
Must have knowledge of Hazardous Waste Handling, Medical Waste Act or Linen Room management.
Ability to remain calm under pressure and apply sound judgment.
Knowledge of basic budgeting principles.
Knowledge of LEAN or other process improvement principles.
Excellent communicator able to express themselves succinctly and with clarity.
Analytically strong and able to interpret data to develop concepts to drive improvement.
Resilient and able to deal with ambiguity, changing priorities and differing needs of the business.
Ability to work in a fast-paced environment, with a commitment to excellence and quality.
Ability to foster a culture of engagement, respect and teamwork amongst the staff
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer