Rehab In-Take Coordinator - Physical Therapy (1.0 FTE, Days)

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Category: Patient Services
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 16298
FTE: 1

Patient Services

1.0 FTE, 8 Hour Day Shift 

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Intake Coordinator, Rehabilitation Services, works closely with the Supervisors, Case Manager, Clinic Coordinator, and Clinical Assistants to ensure excellent customer service regarding scheduling, registration, and authorization for services, for patients referred to Rehabilitation Services for Occupational Therapy, Physical Therapy, and Speech-Language Pathology Services.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Identifies problems in work areas and seeks solutions.

  • Maintains knowledge of appointment scheduling system, and pre-registration and registration system.

  • Maintains knowledge of payer requirements for outpatient authorizations.

  • May perform other duties as assigned.

  • Monitors clinical schedule to ensure authorizations are in place at time of visit.

  • Personal conduct supports compliance with LPCH Patient Safety Standards.

  • Provides back up and cross training with front desk staff.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED equivalent

Experience: One (1) year of progressively responsible and directly related experience

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to adapt to and deal with change and ambiguity.

  • Ability to apply judgment and make informed decisions.

  • Ability to plan, prioritize and meet deadlines.

  • Ability to provide excellent customer service.

  • Ability to solve problems and identify solutions.

  • Ability to speak and write effectively at a level appropriate for the job.

  • Ability to work in a fast paced work environment.

  • Ability to work well with individuals at all levels of the organization.

  • Knowledge of computer systems and software used in functional area.

 

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.