Vice President - Ambulatory Services - Administration (1.0 FTE, Days)

Category: Executive
Job Type: Full-Time
Shift: Days
Location:  Palo Alto CA 94034
Req: 16346
FTE: 1


1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Vice President, Ambulatory Services reports directly to the CAO Physician Practice & CEO PCHA and works in close collaboration with the School of Medicine to ensure a patient centered set of services that support growth, quality, staff satisfaction and physician involvement within our faculty practices. The Vice President is responsible for the effective operation of Lucile Packard Children's Hospital (LPCH) Ambulatory Services. This responsibility includes planning, organizing, developing, directing, coordinating, implementing marketing, and evaluating the activities of the assigned departments and new programs; carrying out the functions according to the mission, goals and policies of the Hospital. Through the Ambulatory Service structure, the VP provides management oversight for the development of highly accessible, patient-centered, cost effective and integrated clinical programs. The VP is responsible for the overall success of operations of the Ambulatory Services including patient access and service, systems improvement, program development, quality and safety, fiscal management, key performance indicators, compliance and clinical management measures, physician relationships, outreach strategies, and internal communication and consensus-building. Participates with the other Vice Presidents within the organization as well as leadership in PCHA in assisting with the overall management of the enterprises operations.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Consistently assesses and improves outpatients services performance based on "customer" needs in order to develop and/or ensure that existing services maintain and delivery quality characteristics which meet the needs of and benefit the patients, staff and other customers.

  • Partners with the Ambulatory Medical Director and the Faculty Practice Provider organization leadership to identify barriers to an exceptional patient and physician experience in the operations of our outpatient locations.

  • Develops a Patient Access Strategic Plan to improve access to care by mapping the patient requirements for access, tracking current appointment availability, matching customer demand to supply and working with the Ambulatory Care Team, Business Development team and School of Medicine on how best to meet customer needs.

  • Overall operational accountability for Packard quality management system implementation and performance to KPI¿s across the multi-specialty locations.

  • Develops and implements policies that guide and support the provision of services; ensures that policies and procedures are compatible with the function and goals of LPCH and which meet the external regulatory and statutory requirements.

  • Develops new business strategies to enhance market share and improve overall performance.

  • Develops quality performance imperatives and key processes that drive efficiency and customer satisfaction.

  • Determines appropriate performance metrics.

  • Effectively ensures the maintenance of appropriate quality improvement and control programs in response to staff and patient feedback and internal standards of care and external requirements.

  • Effectively provides direction and policy interpretation to Directors in managing their respective areas of responsibility; offers advice in handling special human resources matters and administrative concerns.

  • Ensures compliance with relevant licensing, regulatory, and accreditation requirements.

  • In collaboration with the Chief Medical Officer and Medical Director of Ambulatory Services, the VP is responsible for a comprehensive patient safety and clinical quality performance improvement plan for Ambulatory Services.

  • In collaboration with the School of Medicine and each of the clinical chiefs creates an outpatient delivery system and operations to support the physician practice and to support other services that are delivered in the outpatient setting at LPCH. The Vice President is responsible for monitoring key operational performance indicators and partnering with practice leadership to problem solve for measures not meeting expectations. These performance measures include but are not limited to patient experience, appointment and phone access, space utilization, clinical quality and joint commission readiness along with physician, provider and staff engagement and wellness.

  • Leads and supports key committees pertaining to these service areas.

  • Monitors and adheres to budget. Reviews variance reports and financial statements on a monthly basis, and provides justifications for variances or unusual expenditures.

  • Plans and develops new clinic and outreach locations in conjunction with the Business Development Department and within the context of LPCH Strategic Plan.

  • Where appropriate, represent Ambulatory Services to the external market, as well as internally through the application of community relations and marketing activities.

  • Works through the management team and medical leadership of the hospital serving as a resource to help improve access, reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Master's degree in a work-related field/discipline from an accredited college or university

Experience: Ten years of progressive management experience in hospital administration or clinic administration, Authority and responsibility in similar size organizations, with similar scope and complexity of SHC. Experience in multiple organizations with some exposure working with multi-specialty physician practices.

License/Certification: None required.

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to effectively communicate and constructively deal with stress and conflict

  • Capacity to partner effectively with Medical Directors and Division Chiefs.

  • Capacity to utilize metrics to drive results across an array of accountabilities.

  • Demonstrated competency in administration, financial management, personnel management, and physician relations.

  • Evidence of leadership, creativity, integrity, initiative, and problem solving.

  • Evidence of the ability to plan, implement and evaluate.

  • Knowledge of health care labor relations, economics and legislation.

  • Knowledge of organizational development, leadership development, and raising the bar regarding overall talent pool and overall employee satisfaction.

  • Not only a leader, but a hands-on executor to bring the organization to win/win resolutions.

  • Pattern of success working in collaborative environments where more is accomplished through influence than through direct authority.

  • Presence that engenders an atmosphere of trust and engagement.


Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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