Audiology Equipment Technician (1.0 FTE, Days)

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Category: Clinical Services
Job Type: Full-Time
Shift: Days
Location:  Palo Alto CA 94303
Req: 16368
FTE: 1

Clinical Services

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Audiology Equipment Tech is responsible for coordinating equipment needs (Hearing aids, assistive devices and cochlear implant (CI) external devices) for the pediatric audiologists and the families we serve. In addition to this responsibility the tech will coordinate new outside CI referrals and work with CI Program Coordinator to review and determine type of scheduling. This position will also schedule follow up appointments and service patient equipment in house repairs for walk in hearing aid/or CI patients.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

• Serves as the owner of the children’s hearing center email account and disseminate emails as indicated as well as serves as contact for ENT surgery scheduling re: availability of AuD for OR intra-operative monitoring

• Schedules CI evaluation appointments for Audiology, ENT (if first time seeing ENT), and Psycho-social. Sends CI intake packet to families to complete and send back before the first appointment

• Receives notification from ENT surgery scheduling re: the surgery date

• Submit CI order forms initiated by the Audiologist to the OR (via email) and note order in the retail chart

• Assists with online replacement processor orders, under warranty, through the manufacturer web portals.

• Orders hearing aid related supplies and stocks Lab, receives CI external equipment for initial activations, unpack boxes, ships out equipment (hearing aid, CIs, etc.) for repairs and returns, and checks in hearing aids and related products and note in retail chart

• Obtains the electronic mapping file for uploading to LPCH CI computers

• Fills out hearing aid repair forms that are under warranty or that do not need review by an audiologist.

• Provides basic troubleshooting assistance for patients

• Notifies Audiologist when the initial appointments are scheduled for CI candidacy, so referral to Speech-Language Department and other assessments can be made if necessary

• Other duties as assigned by Audiologist or Office Manager.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma or GED equivalent.

Experience: One (1) year of progressively responsible and directly related work experience.

Licensure/Certification: None

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to plan, organize, prioritize, work independently and meet deadlines.

• Ability to speak and write effectively at a level appropriate for the job.

• Knowledge of maintenance and technical requirements related to equipment and supplies commonly used in the Audiology.

• Knowledge of computer systems and software used in functional area.

• Knowledge of Medical Terminology.


Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.