Provider Informatics Training Specialist (1.0 FTE, Days)

Category: Information Technology
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 16446
FTE: 1

Information Technology

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary
This paragraph summarizes the general nature, level and purpose of the job.

The Provider Informatics Trainer is responsible for the delivery of individualized clinical systems training to physicians, advanced practice providers and ongoing support for these individuals over time.

Responsible for supporting physicians and Advance Practice Providers (APPs) in their use of information technology. Provides needs assessments, and assists in the development of curriculum and training materials. Identifies opportunities to engage physicians and positively impact physician efficiency and satisfaction. Influences and coordinates with leadership, super users, Epic application and systems analysts, and the Clinical Informatics team to develop curriculum that explains the functions and processes of the new system and relates them to the context of existing workflows. Provides ongoing training, optimization, and troubleshooting support for providers.

Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Delivers 1:1 individualized training or classroom training to Physicians/Advance Practice Providers for EHR and other IS systems as appropriate. Supports provider use of computer based training where appropriate.
  • Identifies opportunities to engage physicians and positively impact physician efficiency and satisfaction.
  • Acts as liaison between CMIO and users to identify, investigate and resolve issues identified by physicians/providers.  Works with technical and clinical representatives to address physician workflow issues.
  • Communicates with physicians, physician offices, site administration & staff and IT, both 1:1 and in scheduled meetings, to gather input for site and IT projects.
  • Assess and analyzes end-user learning needs and develops and maintains curriculum to meet those needs.  Conducts needs assessments and identifies training needs based on provider feedback, industry knowledge and EHR product development.
  • Develops training materials and additional training documentation to improve processes and to reduce or eliminate errors.
  • Assists in development of tools to measure user competency as well as effectiveness of the training program.
  • Develops a comprehensive knowledge of workflow design for each provider area and understands all processes and system functionality supporting the workflows.
  • Partners with the Provider Informatics Education Supervisor to manage the outpatient Epic Super User program, and collaborates with the Epic Training Manager and ambulatory leadership to determine priorities, engage super users and develop training materials.
  • Assess training program needs through regular onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows.
  • Captures and documents physician issues to define, troubleshoot, resolve, and escalate issues in collaboration with Epic training, clinical informatics and appropriate IS application teams.
  • Assists  in the development of training materials related to Epic or other IS tools.
  • Supports physician/advance practice provider use of computer based training where appropriate. Identifies barriers to change and provides resolution and manages ambiguity/complexity.
  • Supports the implementation of new projects and workflows as identified on the site plans by working with leadership to facilitate the completion of physician/provider related tasks (e.g. planning, design, workflow analysis, training, equipment and support.) 
  • Supports at-the-elbow support for users during Informatics Education and EHR/Technology initiatives at Go-Live.

Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.

Experience:  Three (3) years of progressively responsible and directly related work experience.

License/Certification: Epic credentialing within 16 weeks of hire

Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Knowledge of provider clinical workflows in the inpatient and ambulatory setting.
  • Knowledge of Epic workflows across multiple applications
  • Ability to work effectively in a team environment and with end users at all levels, outside vendors and contractors; build and maintain strong relationships with internal and external clients; coordinate with other IS team members to deliver seamless customer service
  • Ability to adapt to a changing environment and changing priorities while working with multiple customers
  • Ability to convey thoughts and ideas clearly and effectively; communicate verbally and in writing to influence others; strong listening skills
  • Ability to work well and interact well with all levels of employees and physicians/providers throughout the organization
  • Analytical skills to collect and research data; problem solving to identify and resolve problems in a timely matter; and oral and written communication skills.
  • Effective data collection and research for problem solving and resolution in a timely matter.

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.


Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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