Senior Specialty Pharmacy Tech - Outpatient/Specialty Pharmacy (1.0 FTE, Days)

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Category: Pharmacy
Job Type: Full-Time
Shift: Days
Req: 16808
FTE: 1


1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Specialty Pharmacy Technician is a patient facing position that assists patients with navigating issues associated with prior authorization, benefits investigations, and refill coordination. Reconciles patient medications and reviews interactions according to Standard Operating Procedures and policies. Follows-up with families to coordinate patient needs, process refills and deliveries. Maintains specialty medication inventory and storage.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Assists patients who are utilizing the Specialty Pharmacy in obtaining medications.

  • Processes and fills prescriptions according to the laws and regulations under the supervision of a pharmacist.

  • Identifies refill gaps in medication plans and follows up with patients. 

  • Coordinates medication delivery to patients' bedside, home, or physicians' office. 

  • Calls patients for follow-up support, benefits information, adherence checks, and refill reminders. 

  • Identifies and assesses reimbursement coverage options for those with insurance and coordinates and/or investigates financial options for those without insurance.

  • Coordinates with physician offices to facilitate the process of obtaining prior authorization from third party payers.

  • Monitors, follows-up with, and records all insurance re-authorizations required by payers to help ensure compliance and continuity of treatment.

  • Maintains medication inventory, places and receives stock replacement orders.

  • Participates in quality improvement plans. 

  • Documents plans and patient notes in electronic health records.

  • Performs non-sterile compounding duties of pharmacy technicians as required under the supervision of a pharmacist.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED equivalent.

Experience: Eighteen (18) months of progressively responsible and directly related work experience.

License/Certification: Certified Pharmacy Technician credential issued by the Pharmacy Technician Certification Board (PTCB).


(CPHT) - Licensed as a Pharmacy Technician

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification

  • Ability to adapt to and deal with change and ambiguity.

  • Ability to demonstrate PCARES and Interacts professionally and appropriately with other healthcare professionals.

  • Ability to perform routine mathematical calculations; weighing, measuring and documentation with accuracy.

  • Ability to plan, organize, prioritize, work independently and meet deadlines.

  • Ability to provide excellent customer service to all patients and medical professionals via phone or in person.

  • Ability to perform routine mathematical calculations; weighing, measuring and documentation with accuracy.

  • Ability to plan, organize, prioritize, work independently and meet deadlines.

  • Ability to solve problems and identify solutions.

  • Ability to speak and write effectively at a level appropriate for the job.

  • Ability to work effectively with individuals at all levels of the organization.

  • Ability to work in a fast-paced work environment.

  • Ability to work with devices, information systems, automated and technical equipment utilized in pharmacy.

  • Knowledge of computer systems and software used in functional area.

  • Knowledge of influence of patient's age, sex, concomitant disease states, concurrent drug therapy, foods and diagnostic procedures on drug activity and disposition.

  • Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility.

  • Knowledge of Medical terminology and abbreviations; pharmacology and pharmacological nomenclature; medical therapeutics, pharmacokinetics, and disease states.

  • Knowledge of methods and procedures involved in proper handling and storing of pharmaceutical supplies.

  • Knowledge of physiology, anatomy, pathology, chemistry and mathematics as they relate to pharmacy practice.


Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $77,833.60 to $87,328.80

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.