Employee Relations Consultant

Category: Human Resources
Job Type: Full-Time
Shift: Days
Req: 16854
FTE: 1

Human Resource

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Employee Relations Consultant performs journey level work and Employee Relations duties, including but not limited to: Intake of Tier 1 employee complaints and manager advice requests; Provides guidance on corrective actions; Provides interpretation and application guidance on policies; Performs review of corrective action documents; Conducts research on a variety of issues and other matters; Records activities.

Carries out responsibilities in the following functional areas: recruitment, onboarding, Employee Life Cycle transactions, training, performance management, policies and procedures implementation, and ensure compliance with federal and state employment laws.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Serves as the main point of contact for HR Solutions Team and works jointly with HR business Partner Team on employee relations issues.

  • Manages and resolves independently 1st level employee relations issues (i.e. disciplinary actions, performance issues, attendance, HIPAA incidents etc.)

  • Handles policy escalations for the HR solutions team and reviews escalated matters with appropriate stakeholders.  Acts as liaisons between 1st and 2nd level Customer support and HR Business Partners.

  • Executes all HR solutions representative HR functions and involved in solving complex HR-related issues.

  • Assesses issues escalated and performs advanced troubleshooting and independent research to resolve issues. Troubleshoots employees' issues or concerns, including comprehensive investigations as needed, identify the root cause of the problem and uses tools and resources to determine how to resolve employee problems.

  • Partners with HRBP and conducts discovery interviews.  Assists as needed in investigations, researching complex cases, preparing corrective action documents, performance improvement plans, and preparing for employee conversations.

  • Provides policy interpretation, reviews and advices on violations of rules, regulations, policies, and procedures. Follow up to calls and conducts investigations when needed. 

  • Partners effectively with HR Specialist groups [Centers of Excellence (COE's)] including Learning & Development, Employee and Labor Relations, Recruiting, HR Services, and Compensation to proactively identify opportunities and assess improvements to the employee experience.

  • Consults with line management, providing HR Guidance, when appropriate. Conducts employee and supervisor training as required.

  • Assists compliance consultant/HRBP with disciplinary issues related to compliance or removal from work (e.g. Past due Health Streams, licensure and certifications).

  • Provides day-to-day performance management guidance to line management (e.g. counseling, disciplinary actions).

  • Builds credibility and trust among employees by resolving employee concerns through compassion, a systematic approach, clear documentation and follow-through. Proactively learns the business of client to create positive change and mitigates / resolves employee issues.

  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.

  • Provides HR policy guidance and interpretation. Provides policy interpretation, reviews and advices on violations of rules, regulations, policies, and procedures. Assists with conducting investigations when needed.

  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

  • Analyzes trends and draws meaningful insights and data from case management tool to better inform the HRBPs/COEs and leaders on trends, suggest process improvements, and build capability with leaders.

  • Updates the knowledge management system and contributes meaningful insight based on policy interpretation to enhance policies.

  • Conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination

  • Represents Hospital in the appeals process to the Appeals Board for unemployment insurance claims including taking action that minimizes hospital unemployment insurance costs.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.

Experience: Five (5) years of progressively responsible and directly related work experience, including providing consultation for coaching, employee relations, compensation, training and HR project management or program implementation, with strength in employee relations.

Licensure/Certification: SHRM Senior Certified Professional (SHRM-SCP) or HRCI Senior Professional in Human Resources (SPHR) Certification within 18 months of employment.

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Demonstrated ability to apply judgment and make sound decisions

  • Demonstrated ability to foster effective working relationships and build consensus

  • Demonstrated ability to maintain confidentiality of sensitive information

  • Demonstrated knowledge of State and Federal labor/employment laws (NLRA, ADA, Wage & Hour, FMLA/CFRA, CESLA, Workers Compensation, etc).

  • Demonstrated excellent verbal and written communication skills.

  • Demonstrated excellent interpersonal and customer service skills.

  • Demonstrated excellent organizational skills and attention to detail

  • Demonstrated ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

  • Demonstrated ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.

  • Excellent time management skills with a proven ability to meet deadlines.

  • Strong analytical and problem-solving skills.

  • Proficient with Microsoft Office Suite or related software.


 Physical Requirements and Working Conditions


The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. 

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $107,390.40 to $142,386.40

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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