Manager - Decision Support Services

Category: Finance & Accounting
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 17023
FTE: 1

Finance & Accounting

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Manager of Decision Support Systems is responsible for managing information systems supporting Decision Support and Financial Planning including managing cost accounting and designing new cost accounting strategies, patient data analysis and enhancements, financial data analysis and any informatics tools supporting those functions. This position will perform all tasks necessary to maintain and support applicable systems. The manager is the key individual responsible for ensuring that data applications, projects, and reports are automated to the fullest extent.  Performs management duties with a team dedicated to the support and maintenance of decision support systems.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Defines an overall vision for the use of technology in Decision Support and Financial Planning. Plans and organizes the overall priorities for both the budget and the patient data systems. Creates an annual plan for managing routine and ad hoc tasks for budget and patient data.

  • Reviews patient level and financial data and remediates any discrepancy with source systems. Designs and implements the system structures to support the costing and patient data teams. Reviews and approves requests for system enhancements.

  • Prioritizes enhancements for budget and patient data. Ensures that upgrades and enhancements are applied in a timely manner and plans for implementation in coordination with the system users. Works with Supervisor DSS to interpret the practical applications of upgrades.

  • Works with the Financial Planning Director and Executive Director to identify pain points and/or advise as to how the system might solve workflow problems.

  • Partners with department and hospital leadership to generate ideas for maximizing the use of EPSi. Act as subject matter expert for all EPSi functionality. Addresses barriers to EPSi budget and patient data projects with other department managers. Engages I.S. in ensuring that the upstream systems are feeding into EPSi as intended.

  • Works with the DSS Supervisor to examine release notes for upgrades and train EPSi patient data users related to any changes. Ensure that EPSi metrics are consistent with Data Governance and solve problems related to inconsistent metric results between departments. Stay abreast of metrics utilized in other enterprise departments to ensure that EPSi is consistent.

  • Works with Service Line Leaders, physicians, the Enterprise Analytics Team, and the Planning Team to ensure data produced by the Financial Planning and Decision support teams meet the needs of the enterprise. Creates report-outs for department leadership.

  • Identifies and assess workflows in DSS and make changes to improve timeliness and quality of the deliverables from DSS and Financial Planning. Create venues to discuss enterprise needs and design processes to meet those needs.

  • Prioritize the work and determine the order in which projects are completed. Trouble-shoot complex problems and assign team members to implement sustainable solutions.

  • Performs management functions by interviewing, selecting, and providing training for new staff; by approving or disapproving recommendations from subordinate staff on personal actions; by evaluation subordinates' performance; by hearing and resolving employee grievance; and by determining the need for and initiating disciplinary action in order to ensure adequate and competent staffing for unit/department.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related field/discipline from an accredited college or university

Experience: Five (5) years of directly related work experience

License/Certification: None required.

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. 

  • Ability to communicate complex concepts to non-finance users to explain the appropriate use and limits of the information provided

  • Ability to perform all system support functions in the decision support information systems

  • Ability to troubleshoot and resolve complex technical issues

  • Ability to interpret financial and patient data

  • Ability to foster effective relationships and build consensus

  • Ability to manage, organize, prioritize, multi-task and adapt to changing priorities

  •  Knowledge of computer systems and software used in functional area.

  • Knowledge of local, state and federal regulatory requirement related to the functional area

  • Significant experience and skill with technical solutions and systems

  • Ability to provide leadership and influence others.


Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $137,592.00 to $182,447.20

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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