HR Benefits Program Manager - Human Resources - Full time

Job Type: Full-Time
Shift: Days
Req: 17353
FTE: 1

Who We Are

Packard Children’s Health Alliance (PCHA) is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area


In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast.

Human Resource (PCHA)

 Under the general supervision of the Administrative Director, Human Resources, the Human Resources Benefits Program Manager oversees all aspects of health and welfare benefits, retirement plans, leaves of absence, workers’ compensation, and ADA accommodation programs for PCHA and PMG. The Human Resources Benefits Program Manager will be the subject matter expert responsible for driving strategy in addition to day-to-day administration of employee benefits programs, complex claims issues, and responding to employee and manager questions. This role partners with the LPCH Human Resources team, brokers, vendors, consultants, regulatory agencies, payroll, HR team, and other stakeholders.


Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by Stanford Children’s Health guidelines including but not limited to PCARES, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Children’s Health policies, and licensure and health screenings.

  • Designs and executes on a benefits strategy that is competitive, attractive to prospective employees, and is aligned with the goals of the organization. Prepares, conducts plan analysis, and contributes to strategy, design, benchmarking and reporting of benefit programs.
  • Administers PCHA and PMG comprehensive benefits programs including health, vision, dental, life and disability, Section 125, and retirement benefits.
  • Manages vendor relationships to ensure optimal execution of benefits programs. Negotiates contracts for services and programs with outside vendors/brokers to obtain cost-effective and appropriate coverage levels.
  • Evaluates vendor performance, provides improvement feedback, participates in RFP process, and makes recommendation and changes as necessary.
  • Plans, develops, and directs the implementation and communication strategy for new and existing benefit programs, such as open enrollment, retirement, deferred compensation, etc.
  • Ensures smooth operational adherence to processes including monthly billing, enrollments, benefits records, audits, reporting and compliance.
  • Manages employee Leaves of Absence, ADA accommodations, and Workers’ Compensation claims. Ensures compliance with all federal and state regulations and timely tracking and reporting.
  • Provides explanation, interpretation and/or guidance to employees and managers related to health and welfare benefit programs, complex claims issues, ADA, workers’ compensation, leaves of absence, and policies and procedures.
  • Participates in policy development, administration, and record-keeping. Ensures compliance with all federal, state, and local benefit laws and regulations.
  • Leads 401(k) and 403(b) Plan administration to ensure compliance with plan agreements, facilitates PMG Investment Committee meetings, partners closely with retirement vendors, participates in year-end employer audits and ensures contributions are made, facilitates non-discrimination testing, coordinates updates to Plan SPDs, and prepares and delivers participant communications.
  • Reviews and identifies opportunities for process and systems improvements. Works with HRIS vendor and third-party administrators to define and implement solutions to increase efficiencies and performance.
  • Other duties as assigned


Minimum Qualifications

Education:  High School Diploma, Bachelor’s degree in a work-related field/discipline from an accredited college or university preferred.

Experience:  5+ years of progressively responsible and directly related work experience.

Certification:  SHRM certification preferred.



Knowledge, Skills, and Abilities

  • Knowledge of benefits plan administration including retirement, health and welfare plans
  • Knowledge of HRIS functional operations, business systems and processes
  • Knowledge of local, state and federal regulatory requirements related to areas of benefit plans, retirement plans, leaves of absence, ADA, workers’ compensation
  • Knowledge of ERISA Plans, health care delivery systems, claims processing, health and welfare plan designs, vendor selection, discrimination testing
  • Ability to foster effective working relationships and build consensus
  • Ability to direct and manage the development and implementation of projects and processes for high impact programs and communication
  • Ability to solve problems in a customer focused environment
  • Ability to effectively prioritize work and meet deadlines in a fast-paced environment
  • Ability to understand and use information technology to drive process changes
  • Ability to maintain confidentiality of sensitive information.
  • Possesses strong business writing and verbal communication / presentation skills; exhibits excellent interpersonal skills, solid analytical/problem solving skills, and strong follow-through
  • Proficiency with Microsoft Office suite

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: Physical requirements are consistent with those for sedentary work, which involves sitting most of the time, but may involve walking or standing for periods of time. Ability to travel to practice clinic locations around the Bay Area.     

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges is determined by your experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $88,067 to $110,074

Equal Opportunity Employer

Stanford Children’s Health strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.  Accordingly, Stanford Children’s Health does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. 

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