Supervisor - Decision Support Services

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Category: Finance & Accounting
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 17436
FTE: 1

Finance & Accounting

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Maintains technical responsibility for supporting the specified system as well as initiating plans for increasing automation and increasing the compatibility with the enterprise dashboard system. Oversees routine maintenance. Collaborates with peer hospitals to generate ideas for enhancing LPCH's workflow and the use of the system. Manages all interfaces from upstream systems, including making changes and creating projects to meet the changing needs of the department. Increases reporting automation for the budget. Supervises direct reports performing tasks related to the assigned system(s).

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Plans, organizes, prioritizes, and assigns incoming assignments. Balances the need to deliver standard work; e.g., receiving an ad hoc request for budget data. Interprets the scope of the request and assigns it to the Decision Support Services (DSS) analyst and/or find the right resource to support that request.

  • Develops educational materials and supervises the execution of those materials to train hospital managers in the use of the EPSi budgeting system. Creates a routine training program for new managers through new employee orientation and/or monthly virtual classes regarding EPSi navigation for variance analysis.

  • Ensures processes and procedures are fully documented and stored in a location that is available to all Financial Planning and DSS team members, as well as, the Information System (I.S.) support team.

  • Assesses available resources to address what is needed to support the EPSi system budgeting function. Organizes and interprets user requests for data availability and designs the most effective method for achieving agreed-upon objectives. Advises manager on feasibility of task based on available resources.

  • Designs processes to ensure accuracy of data extracted into EPSi, e.g., audits. Manages planned and unplanned system downtime. Works with the system vendor to find solutions to complex problems.

  • Works with vendor and LPCH I.S. to coordinate system upgrades. Reviews release notes and determines which system changes are important and whether or not each upgrade should be applied. Works with Financial Planning to ensure that upgrade project timing does not conflict with the ongoing work in Financial Planning and Decision Support. Provides feedback and recommendation regarding upgrades needed to be applied and the timing.

  • Utilizes various venues to keep up with industry trends. Identifies features and best practices through conferences, peer networks, and other opportunities to optimize EPSi functionality.

  • Assesses and updates workflow to ensure the workflow best services the timely and accurate uploads to EPSi, including Payroll, General Ledger, and other uploads.

  • Plans and organizes workflow for data submissions. Develops standard work for all agency data submissions. Conducts ongoing reviews of submissions to determine effectiveness and value of each of the submissions. Works with I.S. and vendors to identify automation opportunities as well as areas in which  non value-added submissions can be discontinued.

  • Identifies additional customization or standard EPSi functionality that would support the ability to utilize benchmarking and other new programs in Decision Support and Financial Planning.

  • Manages and seeks opportunities to enhance EPSi uploads from GL, Payroll and other routine uploads. Troubleshoots, designs, and implements remediation for inconsistences in data extracts. Works with other departments managers to educate partners in the translation of downstream data.

  • Works with the enterprise Data Management group to ensure compliance with standard data definitions. Contributes input and expertise in the data needs of Financial Planning and Decision Support as well as any interfaces with Peoplesoft, Epic, and other upstream systems.

  • Collaborates with the Director of Financial Planning and Analysis to design and implement the system structures to support the budget team. Reviews and approves requests for system enhancements.

  • Manages the technical needs for Decision Support, budget and Financial. Stays abreast of industry technology and makes recommendations for new technology in the department.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in relevant field.

Experience: 3 years.

License/Certification: Certification and/or completion of a system training program, e.g., PeopleSoft, EPSi, EPIC, etc.

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Knowledge of principles and practices of supervision.

  • Knowledge of data management, system/technology customization, usability, and best practices.

  • Knowledge of local, state and federal regulatory requirement related to the functional area.

  • Ability to identify and assess situations responding in appropriate manner by following protocol, procedures, channel of communication.

  • Ability to assess and interpret appropriate data.

  • Ability to identify problem situations considering all perspectives in terms of scope and consequences and directs to appropriate level.

  • Ability to speak and write effectively at a level appropriate for the job.

  • Ability to work collaboratively with a culturally diverse population, strong customer service skills.

  • Ability to plan, organize, develop tactical plans and sets priorities.

  • Ability to supervise, coach, mentor, train, and evaluate work results.

  • Ability to manage budgets and expenses.

  • Ability to manage workflow and/or unit productivity.

  • Ability to work effectively through and with others.

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $122,449.60 to $162,416.80

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.