Family Resource Center Coordinator - Lobby Operations (0.4 FTE, Rotating)

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Category: Patient Services
Job Type: Part-Time
Shift: Rotating
Req: 17455
FTE: 0.4

Patient Services

0.4 FTE, 8 Hour Rotating Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Welcomes all visitors to the Family Resource Center (FRC), determines their needs and directs appropriately.  Supports daily operations of the center by resource and supply management of internal process and programs.  Responsibilities will include oversight of supply management and ordering of Family Resource Center amenities offered to families.  Helps visitors access Center services, use of business center, family computers, library, DVD’s, and supports families as appropriate.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. 

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. 

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Welcomes and greets visitors. Provides information about the resource center and family amenities.

  • Receives and greets all guests and answers routine questions relative to general department and hospital functions.

  • Identifies questions requiring more detailed response and directs visitors to a specific staff member when available or provides assistance according to established process.

  • Ensures amenity supplies are stocked daily and resources distributed weekly to designated areas.

  • Develops and plans annual events that supports caregivers and promotes FRC and caregiver events.

  • Builds relationships with providers and departments within the hospital to encourage FRC awareness and utilization.

  • Develops opportunities for caregivers and families to use FRC services.

  • Serves as liaison between hospital staff and family. Shares information gathered in FRC from with Manager on caregiver perspective to increase family centered care experience.

  • Identifies areas for patient education and interactivity in collaboration with FRC Manager, Library and Studio teams.

  • Tracks FRC usage and suggests improvements based on usage reports.

  • Maintains and selects books in coordination with FRC Manager and Library team to ensure Story Corner function and utilization increase.

  • Trains, supports and oversees FRC volunteers. 

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED equivalent.

Experience: One (1) year of progressively responsible directly related work experience.

License/Certification: None required.

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. 

  • Working knowledge hospital resources and ability to communicate and direct families to access resources.

  • Requires excellent interpersonal and customer service skills and the ability to interact professionally with diverse patients, families and professionals.

  • Ability to complete all responsibilities and tasks assigned in an independent, efficient and organized manner.

  • Strong organizational skills with the ability to prioritize and complete projects in a timely manner.

  • Ability to adapt to a changing environment including trouble shooting equipment and materials to meet the needs of children and families. 

  • Ability to work collaboratively and in a positive manner with others.

  • Ability to work as part of a team as well as autonomously.

  • Ability to train and support others.

  • Ability to work in fast-paced environment. 

  • Knowledge of age and developmentally appropriate resources.

  • Accurate data entry skills required.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. 

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $61,214.40 to $69,430.40

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.