Director - Business Systems - IS-ERP App Support (1.0 FTE, Days)

Category: Information Technology
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 17753
FTE: 1

Information Technology

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Dir - Business Systems is responsible for strategic planning, development and operation of ERP applications that make use of new technology, adhere to established technical and quality standards, are cost effective and meet the information needs of clients. This position is the primary "go to" person relative to the day-to-day operational issues and user concerns. The Director of ERP provides the hospital community with professional support in matters relating to business process improvements and applications acquisition, implementation, and resource utilizations for systems and projects. This includes participating in, and, when appropriate, providing leadership for teams dedicated to business processes and computer applications. This position will also function as a key member and enabler for EBS Steering committee.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Employees must perform all duties and responsibilities in accordance with the PCARES Standards of the Hospital.

  P Personalize interactions
  C Compassionate communication
  A Assess situation
  R Respond promptly
  E Expectation Setting
  S Support the team

  • Collaborates with user community and IT staff to identify priority needs and reviewing issues that may have an organizational impact

  • Deploys strategies and seeks out opportunities to improve customer service, reduce costs related to work processes and enhance vendor and consulting relationships.

  • Collaborate and partner with business leaders in determining long term roadmap for ERP and other business systems.

  • Directs and oversees the planning, designing, implementing and documentation of all new applications and upgrades to existing applications and the resolution of application issues.

  • Assists with department goal setting, the preparation of the annual IT operating and capital budgets and monitoring of the budgetary targets for staff and projects.

  • Develops strategies and seeks opportunities to improve customer service, reduce costs related to work processes and enhance vendor and consulting relationships.

  • Directs and facilitates organizational initiatives which support the organization's strategic plan and the implementation and delivery of application services for the hospital community; acts a catalyst and lead role in organizational service change and improvements.

  • Directs the development and implementation of all ERP and integrated business applications to ensure productive and efficient information systems are utilized and maintained.

  • Directs the integration of all applications and ensures data integrity and consistency across the organization.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related field/discipline from an accredited college or university

Experience: Seven (7) years of progressively responsible and directly related experience; Prior experience in managing delivery of business systems projects, products, and services.
Prior experience with large, complex organizational entities such as a multi-location health system environment preferred

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. 

  • Ability to communicate complex concepts in simple form to cross-functional departments or teams

  • Ability to manage complex projects and resources (people, costs, and time) across multiple departments

  • Ability to mediate and resolve complex problems and issues

  • Ability to provide leadership and influence others

  • Ability to strategize, plan and implement change

  • Knowledge and understanding of goals and the interdependencies of functional departments and groups (in health care industry) and the ability to lead large-scale complex IT projects in addressing overall business needs

  • Knowledge and ability to direct a staff in integrating informational technology services with the work requirements and deliverables of units and departments

  • Knowledge and depth and/or breadth of expertise in informational technology disciplines e.g., network operations, databases, software application and interfaces, computer operations, production control, quality assurance and systems management

  • Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes

  • Knowledge of principles and practices of organization, administration, fiscal and personnel management

  • Knowledge of project management process and systems

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. 

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $191,172.80 to $253,510.40

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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