Senior Virtualization Storage Engineer - IS-Engineering & Operations (1.0 FTE, Days)

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Category: Information Technology
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 17915
FTE: 1

Information Technology

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Senior Virtualization Storage Engineer is responsible for the day-to-day provisioning, installation/configuration, operation, and maintenance of the virtual infrastructure focusing on the VMware platform. Supports multi-vendor virtualization technologies, storage and server hardware environments. The Senior Virtualization-Storage Engineer is responsible for hands-on engineering activities and serves as the technical lead for resolving complex incidents and problems related to storage systems. Responsible for implementation by leading project teams, planning and coordination, testing and training user groups to ensure the successful operation of a mission critical server and storage architecture. Participates in on-call support of all critical network functions. Leads the design of enterprise server and storage environments, including enterprise physical and virtual servers, and enterprise storage arrays.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Designs, implements, supports, and maintains Virtual Storage Infrastructure.

  • Performs system administration of the virtual infrastructure including VMware. 

  • Serves as the technical expert for resolving complex incidents and problems related to Storage systems. Serves as a subject matter expert and researches market for new trends and identifies new technology products and enhancements. 

  • Manages large projects effectively. Assures smooth turnover of projects, right from initiation to implementation and training, to support services within IS as well as other user departments.

  • Provides analysis of Windows and Storage environments, both physical and virtual, and perform necessary actions to avoid deficiencies and interruptions of service.

  • Provides Tier 2 support for the virtual infrastructure by investigating and troubleshooting incidents and issues to resolution and providing well documented status updates.

  • Provides day to day support for the virtual infrastructure including new system delivery, preventative maintenance, and proactive availability.

  • Ensures performance and capacity monitoring and reporting.

  • Develops solutions and processes for reliable and stable data storage management, security, backup, restoration, archiving and replication. Assists with the implementation of new or additional storage technology to improve infrastructure service locally and remotely.

  • Performs management of day to day operations on VM & Storage environment. Performs administration and day to day operation of EMC Isilon (scale out network-attached storage platform). Creates and maintains storage allocation. 

  • Performs system administration of Compute Environment of HPE (Hewlett Packard Enterprise) Rack/Blade servers.

  • Develops backup and recovery procedures and participate in recovery testing and D/R exercises

  • Builds a risk model to identify key performance risks and manage/mitigate effectively.

  • Creates and updates standard operating procedures.

  • Automates daily & operational tasks with tools and processes. 

  • Manages and ensures that ticket queues are being properly addressed by Tier 1 team in the time outlined by SLA’s (Service Level Agreement).

  • Participates in establishing and maintaining policies and procedures.

  • Participates in Change Management, Problem Management, and Incident Management calls.

  • Optimizes the stability and reliability of the technology's performance.

  • Implements new and additional technologies that will improve the infrastructure.

  • Reviews design specs and develops plan for testing a product. Execute tests at the product level. Leads system set-up and maintenance efforts.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s degree in Information Systems/Technology, Computer Science, Computer Engineering from an accredited college or university, or a related field or equivalent education and experience.

Experience: Seven (7) years’ experience of VMware and other hypervisor administration. Experience in managing multiprotocol storage infrastructure.

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. 

  • Knowledge HPE server products including Rack mount and Blade infrastructure and managing it thru HPE-One View or equivalent management tools. 

  • Excellent customer service skills.

  • Interpersonal skills to deal effectively with all business contacts.

  • Able to effectively communicate in English, in both written and oral forms.

  • Ability to support multi-vendor virtualization technologies, Storage and Server hardware environments.

  • Ability to work in a large scale, fast paced, and cross-functional team environment.

  • Knowledge of fundamental hardware concepts: disk, memory, CPU, NIC, HBA, firmware, RAID, performance concepts (I/O, paging, swapping, system calls), iSCSI, Fibre Channel, Ethernet, firmware.  Knowledge of Hyper-V and Citrix is bonus.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. 

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $145,745.60 to $190,548.80

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.