Pediatric Rehabilitation Program Coordinator - Rehab Pain Program (0.7 FTE, Days)

This job posting is no longer active

Category: Administrative Support
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 18149
FTE: 0.7

Administrative Support

0.7 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Pediatric Rehabilitation Program Coordinator serves as liaison between clinical staff and family in the Pediatric Rehabilitation Pain Program. The Coordinator coordinates schedules for all Prep patients and performs all functions required to ensure that patients have appropriate authorization for visits. Provides administrative support for the department.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Serves as liaison between clinical staff and family.  Communicates needs for education, referrals, and resources to appropriate direct care providers. Responds directly and promptly to patient inquires including explanations of exams and exam protocols.

  • Schedules patient testing appointments and records appointments into workflow que for authorization and billing.

  • Collects needed information form referring offices, physicians, nurse practitioners, social workers, and schools.

  • Coordinates and organizes special events and meetings (staff and or patient focused) including planning, facilitation, and implementation.

  • Participates in the development and implementation of new programs, operating protocols and communication initiatives related to the Pain Program.

  • Screens incoming calls for departmental staff.  Relays information to appropriate individuals in a timely manner.

  • Greets, orients, directs, and assists patients, visitors, and guest.

  • Prepares agenda for meetings; manages department database updates and creates monthly reports specific to departmental/unit operations and activities

  • Creates and maintains databases, reports, queries, charts, etc. based on department projects or activities/objectives.

  • Processes supply and equipment transactions including purchase orders and requisitions.  Review invoices to ensure that items are correct in description, quantity, unit price, and total price.

  • Maintains clinical/office supply levels and completes supply orders as needed.

  • Assists with special projects as needed.

  • May assist in budget reconciliation for routine administrative expenses.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s Degree in a work-related discipline/field from an accredited college or university

Experience: Two (2) years of progressively responsible and directly related work experience.

License/Certification: None

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. 

  • Skills: Organizational and general office tasks.

  • Skills: Customer service.

  • Ability to effectively prioritize work and meet deadlines in a fast paced environment.

  • Ability to communicate effectively, both orally and in writing.

  • Ability to plan, prioritize and meet deadlines.

  • Knowledge of computer systems and software used in functional area.

  • Ability to maintain confidentiality of sensitive information

  • Ability to work well with individuals at all levels of the organization

  • Ability to coordinate multiple meetings and resources (people, equipment, locations)

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. 

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $70,782.40 to $80,298.40

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.