Manager - Ambulatory Site (South Bay)

Category: Clinical Services
Job Type: Full-Time
Shift: Days
Location:  Los Gatos CA 95032
Req: 18361
FTE: 1

Clinical Services

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Reporting to the Director, the Ambulatory Site Manager integrates physicians, staff and operations of multiple specialties to practice within one location(s) to create a cohesive and aligned patient-centered experience throughout the ambulatory site. Performs personnel management and provides leadership, training and oversight to all staff working within the site. Works with practice managers and clinical chiefs to coordinate staffing, supplies, equipment, etc to support the practice of each specialty providing care within a given site. Supports site planning for new buildings and coordinates moves within existing buildings that are under the oversight of this position. Provides oversight and support for all operations within the building, including coordination with ancillaries and therapies that may be represented within the space.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Working with LPCH Administration and physicians and clinic staff within designated site, provides operational oversight for day to day site management including personnel management, patient experience standards, and overall coordination and flow within a multi-specialty FPO practice.

  • Partners with LPCH Administration, Practice Managers and physicians at Practice Site to develop strategic and tactical plans and objectives for the practices; meets agreed upon results and retains the organizations required to meet outlined objectives in the area of site specific service expectations, clinic utilization and staffing, expense management, etc. Provides regular and ad hoc reporting related to site's performance.

  • Manages site and personnel in accordance with Lucile Packard's Patient Quality Management system utilizing daily visual management tools and Lean processes for problem-solving and education.

  • Establishes and maintains administrative policies, procedures, processes, and standards for the outpatient clinics; ensures business policies and procedures are congruent with established clinical practices and standards. Communicates issues and risks to the Director.

  • Responds and analyzes patient complaints at site of responsibility, identifying trends, and spearheading resolution within assigned location.

  • Actively and constructively participates in physician network and FPO Leadership Teams and other intra* and interdepartmental meetings to assure smooth workflow across departments

  • Develops and monitors budget for controlling operational and capital expenses.

  • With direction from the practice manager, assumes the site specific responsibilities of on-boarding of new physicians and allied health professionals to a given site

  • Recruits, hires and manages staff at Practice Site; including assistant clinic managers if assigned to a site. Anticipates a change in practice needs, patient volume, and new service offerings at Site to ensure those physicians' practices are well supported while meeting cost and service goals.

  • Works closely with the physicians and allied health professionals, including efficient communication to develop protocol and assure practice needs are met.

  • Coordinates and implements space planning and construction or other special projects.

  • In collaboration with Practice Managers, orders clinical, office and stationary supplies, arranges for maintenance, repair smooth functioning, purchase of new equipment for physicians and staff, including workstations, business and medical equipment at the office, including copiers, fax, phones, ultrasound, EKG machines, etc.

  • During initial site development and for future monitoring of staffing levels, works with the Ambulatory transformation team and practice managers to determine the number and qualifications of clinical and non-clinical staff needed for the operation and provides supervision and leadership to staff.

  • Ensures site adherence to all policies and procedures, quality standards, and state and federal rules and regulations. Perform and participate in ongoing monitoring to provide evidence of compliance to standards.

  • Develops and implements systems and business controls to monitor staff compliance; ensures clinics are operating under all applicable standards.

  • May also perform other duties as assigned and/or operationally may be required to cover other sites as requested by the Director.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.

Experience: Three (3) years of progressively responsible and directly related experience in health care, business management, clinical services or related field, including experience in administrative or managerial positions.

License/Certification: None

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. 

  • Knowledge of managed care environment and patient service delivery systems and knowledge of federal and state rules and regulations regarding billing processes. 

  • Knowledge of project management process and systems. 

  • Knowledge of applicable federal, state and local laws and regulations. 

  • Ability to adjust communications to fit the needs and level of understanding of the receiver. 

  • Ability to establish and maintain excellent client relationship, exhibit exemplary interpersonal skills and exercise sound judgment and professionalism in business and personnel matters. 

  • Ability to provide leadership and influence others. 

  • Ability to solve problems and identify solutions. 

  • Ability to effectively manage personnel, including education, training, and coaching as well as performance management. 

  • Ability to work effectively within a matrixed organization and throughout the various levels of the Lucile Packard Children's Hospital. 

  • Ability to partner well with physician leaders and front line providers to establish targets and achieve goals.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $115,585.60 to $153,254.40

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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