Lead Peds Psych Intake Coordinator - Clinic-Child Psych (1.0 FTE, Days)

Category: Psychology & Social Science
Job Type: Full-Time
Shift: Days
Location:  Palo Alto CA 94034
Req: 19391
FTE: 1

Psychology&Social Science

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Peds Psych Intake Coordinator Lead is responsible for coordinating all aspects of the patient intake process by overseeing insurance verification, pre- certifications, authorizations, referrals, intake screenings and patient scheduling. Gathers appropriate and correct patient demographics, financial information, and health coverage information. Identifies and problem solves complex coverage issues and coordinates activities with the Clinic Staff. Responsible for all new patient triage for Outpatient Psychiatry Clinic, EDC Admission and Consultation Services. Acts as the main liaison between the hospital and clinic and the referring physician and patient. Assists with orientation and training of new employees. Responsible for developing, providing, maintaining, monitoring, documenting, and tracking all Child Psychiatry supportive services including Intake, Authorization and Scheduling.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Delegates responsibility to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines.

  • Attends and provides staff support to meetings.

  • Prepares and edits internal and external organizational communications, correspondence, presentations and other documents.

  • Designs and maintains databases, conducts research, collects and analyzes data to prepare reports and documents

  • Keeps abreast of developments in technology to communicate, manage workflow, mitigate error, and support decision-making in patient intake process.

  • Develops programs and leads process improvement projects throughout the department

  • Triages incoming referrals and calls to assess for safety and suicidality.

  • Organizes files and employ tracking systems for easy access to information.

  • Conducts phone interviews with patients and families to obtain medical and psychiatric information.

  • Assists patients and families in a courteous and professional manner.

  • Assists with emergency and crisis situations in the clinic and over the phone.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related field/discipline from an accredited college or university 

Experience: Two (2) years of progressively responsible and directly related work experience 

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. 

  • Knowledge of current theories, principles, practices, standards, emerging technologies, within the health care system

  • Ability to maintain confidentiality of sensitive information.

  • Ability to identify problems that will impede intake process and find solutions.

  • Ability to manage multiple priorities.

  • Ability to speak and write effectively at a level appropriate of the job.

  • Ability to work well with individuals at all levels of the organization.

  • Ability to work under pressure.

  • Ability to communicate effectively verbally and in writing.

  • Knowledge of computer systems and software used in functional area.

  • Knowledge of federal and state laws related to area of responsibility.

  • Knowledge of government and commercial insurance authorization/certification.

  • Knowledge of medical terminology.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. 

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $86,673.60 to $102,356.80

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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