Service Line Director, Medical Specialties

Category: Clinical Services
Job Type: Full-Time
Shift: Days
Req: 19592
FTE: 1

Clinical Services

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Director is responsible for all aspects of business operations of the service line including business development, personnel management, fiscal management, and long range planning of business affairs in collaboration with the Executive director.  Plans, directs, and coordinates and manages all non-clinical service line activities, projects and programs, including all aspects of patient scheduling, registration, patient billing, as well as facilities maintenance. Participates in the development of strategic plans and implementation of strategic initiatives focused on improving the profitability and market share of service line. Participates in direct profit and loss, revenue generation and expenditure control to optimize the utilization of resource at minimum cost. Develops and leads initiatives to achieve organizational program goals and improve quality and financial performance of the overall service lines. The director will work closely with the executive director, and senior leadership in ambulatory services, ancillary and administrative services at LPCH to implement all service related practice goals.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Provides business and operational/non-clinical oversight to assigned service line(s) in collaboration with Executive director. Responsible for assessing operating performance and development of operational standards. 

  • Participates in the strategic planning and program development for the service line. Collaborates with Executive director to develop and implement strategic business and marketing plans for the service line(s) to ensure growth and stability. Collaborates with physicians, department Chairs and other stakeholders to formulate and implement new initiatives that will enhance clinical programs and assist in development of contracts.

  • Establishes financial benchmarks appropriate for assgined service line and develops utilization and productivity standards; develops systems to improve and provide in depth financial analysis of operations. Develops and refines business and facility plans to include strategies to maximize patient revenue and minimize costs, for high quality, and increased profitability of the service line.

  • Continually assesses market environment, service area demographics, market share, payor mix, customer satisfaction, clinical outcomes, service life cycle, and other functions related to operational performance of service line. Determines resources required (personnel, facilities, equipment and supplies) for effective administration and operation of services and programs.

  • Develops and maintains operational and financial metrics: Develops metrics, dashboards, and reports that accurately measure financials (patient volumes, charges, frequency of procedures, revenues, direct and indirect costs, etc.), resource allocation (physician recruitment, procedure rooms, staff allocation, etc.), access to appointments (physician supply, appointment availability, etc.), patient experience (wait times, etc.).  Determines appropriate numbers of patients per clinic to promote efficiency in offering quality patient care.

  • Develops financial performance standards (revenue capture management and unit cost management) in collaboration with Executive director. Designs, implements and maintains systems and policies that efficiently schedules, registers, and bills patients in collaboration with Patient Access Services Team.  Monitors and improves systems for maintenance and retrieval of patient charts, documents, and other forms necessary for clinical care and billing of patients.

  • Collaborates with Executive Director in developing capital and operating budget for the service line. Monitors actual performance against budget; performs monthly budget reconciliations, directs the analysis of service line’s results relative to budget and past history.  Identifies key issues, trends, problem areas, and remedial alternatives and effect on future operations and communicates findings to senior management.

  • Directs and implements space and facilities planning. Evaluates purchase requests for capital equipment and supplies and makes appropriate recommendations.  Evaluates space requirements for the service line and coordinates future planning with Executive Director. 

  • Ensures patient reimbursement process and procedures are set up and in compliance with established standards. Collaborates with Patient Financial Services to ensure proper billing and collections for patient services. Develops systems for periodic audits of patient billings to assess accuracy of billing and reimbursement.

  • Collaborates with the clinical staff to develop an evidence-based practice for the service line through the evaluation, utilization and/or testing of appropriate current research findings relevant to the management of patient care delivery. Ensures that systems to evaluate clinical competency of established staff members exist.

  • Performs management functions by interviewing, selecting and providing training for new staff; by approving or disapproving recommendations from subordinate staff on personnel actions; by evaluating subordinates' performance; by hearing and resolving employee grievances; and by determining the need for and initiating disciplinary action in order to ensure adequate and competent staffing for the agency, program, division or institution.

  • Participates in the development, implementation and maintenance of departmental standards, policies and procedures. Ensures compliance with all hospital, state, federal and all regulatory standards.  Leads process improvement efforts to effectively monitor quality and improve operational efficiencies.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s degree in a work-related discipline/field from an accredited college or university

Experience:  Seven (7) years of progressively responsible and directly related experience. Experience in managing and leading programs, work units or departments, including experience in administrative or managerial positions. 

License/Certification: None required 

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. 

  • Knowledge of finance concepts such as operating and capital budgeting, statistics, financial forecasting and modeling.

  • Knowledge of principles and practices of organization, administration, fiscal and personnel management

  • Knowledge of local, state and federal regulatory requirement related to the functional area

  • Ability to communicate complex concepts in simple form to non-finance users to understand the appropriate use and limits of the information provided

  • Ability to make effective oral presentations and prepare concise written reports to a variety of audiences 

  • Ability to manage, organize, prioritize, multi-task and adapt to changing priorities

  • Ability to provide leadership and influence others

  • Ability to foster effective working relationships and build consensus

  • Ability to mediate and resolve complex problems and issues

  • Ability to develop long-range business plans and strategy 

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. 

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $154,627.20 to $205,025.60

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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