Supervisor - Patient Access Services (1.0 FTE, Days)

Category: Patient Services
Job Type: Full-Time
Shift: Days
Req: 19687
FTE: 1

Patient Services

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Reporting to the Manager, Patient Admitting Services, the Supervisor of Patient Admitting Services in Main Admitting is directly responsible for supervising the staff of the Patient Admitting Department, researching and resolving operational issues related to hospital admitting functions and for recommending policy and/or procedural changes in order to streamline the admitting practices within PAS. Develops processes and training guidelines in conjunction with the Registration Quality Coordinator as well as performs as the key point-person in the management of limited-scope projects and assignments within the context of hospital and accounts receivable and customer service.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Analyzes patient admitting problems and issues as they are identified from various sources, determines rootcauses and technical aspects, and recommends and/or enacts solutions.

  • Assists Manager with coverage efforts, staff scheduling, and daily assignments. Direct and supervises the daily activities and workflows of PAS staff to ensure that the work area is staffed appropriately, breaks are taken and overtime is utilized when appropriate.

  • Attends required meetings, workshops and in-services.

  • Completes patient admission/registration process by reviewing accounts for completeness and accuracy of the minimum data set (MDS) as well as all required compliance-related documents. Obtains and documents missing information required for completion of the admission/registration.

  • Coordinates departmental activities with applicable units.

  • Interviews, registers, and obtains signatures for direct and urgent admits by visiting patients' nursing units as needed.

  • Performs Quality Reviews and provides constructive feedback to staff regarding quality and quantity of work performed.

  • Provides leadership as the Patient Admitting Services Supervisor for Main Admitting for various projects relating to streamlining the admitting process ensuring regulatory and contractual compliance.

  • Provides supervision to Patient Admitting Department staff.

  • Serves as a key point-person in the planning, organizing, documenting and tracking of limited-scope projects as assigned.

  • Updates patient demographic, financial and compliance information in the Cerner system.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Associate's degree in a work-related field/discipline from an accredited college or university

Experience: Five (5) years of progressively responsible and directly related work experience

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. 

  • Ability to solve problems and identify solutions.

  • Ability to speak and write effectively at a level appropriate for the job.

  • Ability to work well with individuals at all levels of the organization.

  • Knowledge of computer systems and software used in functional area.

  • Knowledge of Medical Terminology.

  • Knowledge of OSHPD (Office of Statewide Health Planning and Development), The Joint Commission (formerly known as JCAHO (Joint Commission on Accreditation of Healthcare Organizations) & HIPAA mandates. 

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. 

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $75,649.60 to $100,297.60

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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