Clinic Assistant II - PASC-Referral Center (1.0 FTE, Days)
1.0 FTE, 8 Hour Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
The Clinic Assistant II functions as a member of the clinic patient care team and is directed by the Clinic Manager or designee. Perform all clerical duties required to complete patient Check-in/Check-out, administer and coordinate the HMO referral and service authorization process, appointment making, and performs other clinic front desk activities. Resolve patient problems of limited scope and complexity.
Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
Registers patients for clinic visit. Collects patient demographic and insurance data and enters into the system.
Schedules patient care appointment and edits and maintains patient physician appointments for new and returning patients, using the scheduling system. Links authorization and payment to appointment.
Informs patients of authorization and payment for new and returning patients.
Ensures services are authorized by payer source. Identifies services requiring authorization and appropriate process for the payer type.
Schedules ancillary services for patients and provides appropriate instructions.
Manages information utilizing appropriate manual or electronic systems.
Locates and prepares patient medical records for clinic appointments, phone messages, and other request.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High school diploma or GED equivalent.
Experience: One year of progressively responsible and direct related work experience.
Knowledge, Skills, and Abilities:
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
Knowledge of medical terminology.
Knowledge of computer systems and software used in functional area.
Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).
Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
Ability to field phone calls and answer questions.
Ability to mulit-task and to change priorities regularly.
Ability to adjust communications to fit the needs and level of understanding of the receiver.
Ability to exercise calmness in stressful situations.
Equal Opportunity Employer