Access Business Manager - Clinic-Ambulatory Transformation (1.0 FTE, Days)

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Category: Marketing & Business Dev
Job Type: Full-Time
Shift: Days
Location:  Menlo Park CA 94025
Req: 15278
FTE: 1

Marketing&Business Development

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary


This paragraph summarizes the general nature, level and purpose of the job.


The Access Business Manager partners with physician practice leadership, performance improvement, and analytics to develop and facilitate a structured approach to improving access one practice at a time. Reporting to the Vice President of Ambulatory Access and Operations, the manager analyzes all access and capacity utilization metrics, reviews best practices, identifies barriers to visit to formulate strategies for achieving continuous and optimal patient care. Collaborates with physician chiefs/practice managers, the Digital Health team, and the Patient Access Service Center (PASC) leadership on implementing Access initiatives. Partners with the Digital Health team to develop new care models that improve access and patient experience.


Essential Functions


The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.


Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.


Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.


  • Partners with the Chief Medical Officer, Chief Administrative Officer of Physician Practices, Vice President of Ambulatory Services and Administrative Director of Access to develop an enterprise wide standard for access that incorporates strategy and goals of the program, enablers including phone and digital touch points, and development of reports, metrics, and systems to support Chiefs and Managers in creating an environment where patients' experience ease of access to all services.

  • Develops standard approach to diagnosing and improving provider capacity through coaching and new care model development.

  • Coaches Clinical Chief and Practice Manager of each practice to grow practice or shape demand (defining patient populations) based on organization's strategic vision and direction.

  • Assesses opportunities for continued cost-savings and stream-lined workflows of further integration of practices into the centralized service center.

  • Partners with physician liaisons to identify gaps in our system that may be creating a less than ideal experience for referring physicians or patients. Develops creative solutions to addressing these challenges.

  • Partners with leadership to be a change agent in the quest for improving the culture by smoothing the change and transition for our physician leaders.

  • Leads the analysis of provider clinical FTE by practice, in order to identify gaps between expected and actual clinic sessions being offered. Develops recruiting road map by practice by analyzing capacity and market data. Presents at dyad meetings that include Ambulatory Medical Director, VP, chiefs, and practice managers.

  • Designs and oversees forward-looking provider demand/capacity dashboard for ambulatory practices with goal of providing care to those patients and families who need our care.

  • Partners with the Digital Health team to develop new care models that improve access and patient experience.

  • Partners with Ambulatory Space Planning team to increase utilization of clinic white space and improve access.


Minimum Qualifications


Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.


  • Education: Master's degree in a work-related field/discipline from an accredited college or university.

  • Experience: Two (2) years of progressively responsible and directly related work experience.

  • License/Certification: None required.


Knowledge, Skills, & Abilities


These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.


  • Ability to coach and motivate team members.

  • Ability to plan, direct, train, supervise and evaluate the work of subordinates.

  • Ability to demonstrate leadership skills to motivate and mentor staff as well as create a team-oriented environment.

  • Ability to take initiatives, build and improve practices. Ability to Plan, implement and executive strategies and process improvement ideas.

  • Ability to develop a standard approach and analytic toolkit to coach dyad leadership of each practice through cycles of access improvement using A3 framework.

  • Ability to solve problems and identify solutions. And analyze issues and create and effective plan to address them.

  • Ability to: establish the goals, vision, and overall direction for the team.

  • Ability to create and implement departmental standards, systems, staffing plan and processes; provide recruitment roadmap.

  • Ability to critically, and comprehensively, evaluate the department's outcomes.

  • Ability to analyze data for prospective practice planning.

  • Ability to identify, collect and analyze data related to the internal and external environment as well as departmental functioning; prepare and analyze general, statistical, and technical reports

  • Knowledge of the theory, principles, and practices of case management and access/care coordination.

  • Knowledge of computer systems and software used in functional area.


Physical Requirements


The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job


Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.