Palliative Care Program Manager - MG-Pes Palliative Care (1.0 FTE, Days)

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Category: Psychology & Social Science
Job Type: Full-Time
Shift: Days
Req: 15432
FTE: 1

Psychology&Social Science

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.


Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Palliative Care Program Manager is responsible for the coordination and administrative management of the Palliative Care Program and oversees the clinical, research, and service activities of the Program. Supports effectiveness of planning, marketing, operations, and financial management for the Palliative Care Program. Provides project management for business plan development and completes activity, financial, and market analysis to support planning efforts, operations management, and improvement initiatives.


Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Manages the Palliative Care databases and outcomes reporting for the Palliative Care program.
  • Assists in the creation of a Palliative Care curriculum to provide education and training on referral and utilization of this service for the following healthcare professionals: LPCHS hospital and Stanford ED staff, Stanford medical students, community pediatricians, NPs, RNs and social workers in select LPCHS Children's Health Alliance clinics.
  • Assist in development of Palliative Care training and professional development plan for staff.
  • Develops and implements policies and procedures, including clear delineation of expectations and responsibilities of each staff member. Ensure that staff members comply with expectations.
  • Provides standard and refresher trainings for LPCH staff re: identifying and engaging patients for whom palliative care is an appropriate clinical offering.
  • Streamlines and standardizes handoff between LPCH inpatient SW and LPCH outpatient SW teams to ensure close follow up of high-risk families after discharge.
  • Designs and implements triggers in Epic to standardize consults to Palliative Care Team and SW to facilitate timely consults.
  • Tracks data collection of patients referred to and seen by Palliative Care each month.
  • Provides general information and program statistics to patients, referring physicians, and third-party payers.
  • Coordinates efforts to manage costs of routine patient care by monitoring expenditures (e.g., laboratory, pharmacy, blood bank, utilization of consultants), sharing this information with the team, and working with the clinical team to develop strategies to minimize unnecessary expenses while maintaining high quality patient care and good outcomes.
  • Participates in the development of promotional materials for the Palliative Care Program.
  • Responsible for collaborating with other members of the team in preparations for the required certification of the Palliative Care Program by outside regulatory agencies, including TJC.
  • Participates in local, regional, and national conferences regarding the business and administrative aspects of managing Palliative Care Programs.


Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Master's degree in Social Work from an accredited college or university

Experience: Minimum of three (3) years of progressively responsible and directly related work experience in program management.

License/Certification: CA Licensed Clinical Social Worker - Valid license as a Licensed Clinical Social Worker (LCSW) issued by the California Board of Behavioral Sciences

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.