Executive Director -Hospitality Services - Admin-Phase II Project Operation (1.0 FTE, Days)

Category: General/Environmental Service
Job Type: Full-Time
Shift: Days
Req: 15740
FTE: 1

General/ Environmental Service

1.0 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary


This paragraph summarizes the general nature, level and purpose of the job.


The Executive Director - Hospitality Services is responsible for setting the overall strategy, design, implementation, communication, and administration of the Hospitality Services department within General Services. Provides strategic leadership in overseeing, developing, managing, and guiding of Food and Nutrition Services, Facility Service Response Center (FRSC), Housekeeping, Patient Equipment Management (PEMS), Transport/Lift Technicians, LPCHS Gift Shop, Quality Manager for Sodexo Services and Security for Lucile Packard Children's Hospital.


 Essential Functions


The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.


Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.


Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Responsible for setting the overall strategy, design, implementation, communication, and administration of the organization's Department of Hospitality Services including strategic planning, establishing goals and objectives, controlling costs and improving efficiency and service delivery effectiveness. Applies Lean concepts and tools to promote ownership of operational performance and reinforce continual improvement efforts.

  • Provides both strategic and tactical leadership on all aspects of Hospitality Services for LPCHS ensuring enablement and alignment with the broader business initiatives. Applies principles of operations engineering and lean design to create an environment of care that acknowledges the unique nature of a complex care environment while also bringing LPCHS into alignment with the industry benchmarks for patient satisfaction.

  • Develops and revises policies and procedures in areas of responsibility; implements approved changes. Interprets hospital and departmental policies and procedures and ensures compliance with laws and policy language.

  • Responsible for overall departmental budget management to ensure achievement of functional and budget/financial goals.

  • Develops and implements metrics as appropriate to measure outcomes, integrating various data sources in LPCHS to create a set of analytics and reports that provide insight into hospitality performance.

  • Responsible for the overall design, implementation, communication and administration of productivity and staffing modelling systems that support the company's strategic objectives. Creates models from the analytics and technology to correlate and predict volumes and customer requirements.

  • Develops excellent relationships and works closely with key stakeholders and outside vendors. Responsible for negotiation, contracting, invoice and purchase orders. Leverages technologies and redesigned business workflows to create a process that is responsive to time sensitive needs, but also cost-effective with adequate controls and oversight.

  • Consistently develops organization and healthcare industry expertise, using a variety of sources to acquire new knowledge and skills; ensures own expertise and that of the division/operational area is up-to-date, working with individuals to fulfill their development and training requirements.

  • Projects a positive image of LPCH and a commitment to high professional standards, safety and service standards, and organization values to internal and external stakeholders, including colleagues.

  • Promotes the value of diverse teams and understands the importance of differing perspectives to develop unique solutions or ideas.

  • Builds effective teams within the department by ensuring multi-disciplinary participation on projects and involvement in important divisional / operational area decisions; understands and involves relevant stakeholders.

  • Actively builds a culture of belonging and seeks out diverse views and celebrates differences within the division/operational area, serving as a role model for inclusive behavior; integrates people of different backgrounds within and across teams, works to reduce biases and address inequities in processes


 Minimum Qualifications


Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.


Education: Bachelor's degree in a work-related field/discipline from an accredited college or university.

Experience: Ten (10) years of progressively responsible and directly related work experience with at least (1) at a senior level within a major healthcare institution with extensive hospitality services and responsibility for managing and executing business process change initiatives.

License/Certification: None required.


 Knowledge, Skills, & Abilities


These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to operate at a strategic, tactical and a detailed analytical level.

  • Ability to express themselves succinctly and with clarity. Ability to influence senior executives and of delivering cross functional global initiatives

  • Ability to interpret data so as to develop concepts that will drive improvement.

  • Ability  to deal with ambiguity, changing priorities and differing needs of the business.

  • Ability to work effectively cross functionally, bringing teams together to deliver shared goals.

  • Ability to manage multiple competing priorities.

  • Proven project management skills on large projects that are highly integrated and cross functional in nature (developing project plans including charter, scope, project management approach, management plans, cost estimates, schedule, and work breakdown). Knowledge and expertise in process execution and compliance.

  • Ability to work in a fast-paced, hard-driving culture with a lean structure, demonstrated ability to succeed in and to drive a culture of performance.

  • Ability to collaborate, motivate and lead globally through others and influence the achievement of common goals.


 Physical Requirements


The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.