Executive Director - Service Line, Betty Irene Moore Childrens Heart Center (1.0 FTE, Days)

Category: Healthcare Leadership
Job Type: Full-Time
Shift: Days
Req: 15749
FTE: 1

Nursing Management

1.0 FTE, 8 Hour Day Shift - Fixed Term

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

This position is responsible for providing overall leadership, growth, accountability, sustainability and consumer experience for the service lines resulting in high quality outcomes, growth in strategic services and cost effective performance. Responsible for operations and growth of the clinical services involved. Plans, directs, coordinates and serves as the administrative leader for the Betty Irene Moore Children’s Heart Center (cardiology, cardiothoracic surgery, cardiac anesthesia and cardiac imaging) activities that include its long-term multiyear strategic plans, annual plans, budgets, projects and programs. Leads and develops the strategic plan, growth and business development tactics for these services. Serves as the primary liaison to Executive Leadership for these services and functions as a primary hospital representative to the School of Medicine (and others) for these services. Works closely with the medical leadership regarding patient services and business planning including delivery of services, state of relevant technology and equipment, revenue generation, establishment and reimbursement for charges, budget and all other related administrative matters. Evaluates and implements improvements in patient care, operational efficiencies, performance methods and employee issues. Oversees and improves Profit/Loss performance for these services, makes recommendations and improves profitability with balanced focus on both revenue and expense.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

  • Collaborates with physician leaders, medical staff, executive administration, operations leadership, department managers and staff at all levels to develop goals, objectives, strategy and business plans for continued growth and development of the departments through matrixed and solid line reporting.

  • Develops long-term, multiyear and annual strategic plans in partnership with physician and operational leadership to direct growth, capital and operating expenses.  Ensures continued success and development of the service line.

  • Develops consolidated operating budgets including projected requirements with justifications and forecasting cash flow needs for submission to Departmental and Hospital Business Office. Monitors performance against budget and analyzes all variances.

  • Develops cost analysis systems for all patients in the service lines areas to ensure that we are competitive in the marketplace for the services we provide.

  • Expands business and referral relationships and working with medical staff leaders to support the growth of such strategic services and relationships at LPCHS.

  • Works in collaboration with Business Development team and Joint Venture partners as appropriate.

  • Responsible for developing strategic business and marketing plans for service lines to ensure growth, stability and strong financial performance for these services at LPCHS.

  • Identifies and implements best practices in resource utilization management, contracting and marketing.

  • Interacts with and serves as a primary resource to individuals responsible for coordinating all aspects of the delivery of services.

  • Oversees clinical benchmarking and public reporting processes of service lines areas and organizes medical staff and clinical team strategies to improve outcomes and efficiencies for key populations in the service.

  • Responsible for clinical operations and business of key departments related to the service through matrixed reporting relationships to ensure optimal service, performance and alignment with organizational and service line goals. 

  • Partner with ambulatory care leadership to ensure appropriate enterprise integration and alignment.

  • Responsible for improving Profit/Loss Performance for these services and working with medical and clinical staff to achieve optimal efficiencies.

  • Works with the leadership team to identify and plan program functions to improve the appropriate utilization of all service lines.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Masters degree in a work-related discipline/field from an accredited college or university.

Experience: Ten (10) years of progressively responsible and directly related work experience in managing and leading programs, work units or departments of comparable size, scope and complexity.

Licensure/Certification: None required.  Nursing preferred

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to manage in a highly matrixed organization and manage by influence.

  • Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising as well as prepare clear, comprehensive written and oral reports and materials.

  • Ability to establish and maintain excellent client relationship, exhibit exemplary interpersonal skills and exercise sound judgment and professionalism in business and personnel matters.

  • Ability to navigate ambiguity in a highly matrixed environment.

  • Ability to establish the strategic direction and business plans for a functional group.

  • Ability to manage, coach and develop employees.

  • Ability to provide leadership and influence others.

  • Ability to solve problems and identify solutions.


Physical Requirements

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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