Category: Social & Behavior Services
Job Type: Full time
Shift: Day - 08 Hour
Location: Palo Alto, CA
Req: P139449-1527
Employee Group: Exempt
Benefits Eligible: Yes
Remote Eligible: No
Department: Novel Interventions in Child
Scheduled Weekly Hours: 40

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: P139449-1527

This is a Fixed Term position - 12 Months

Geographic region served: South Bay to Monterey County 

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Patient Navigator serves as a critical member of the care team, helping patients navigate the complexities of the healthcare system. This role provides individualized support to patients and their families by coordinating care, facilitating communication between providers, and addressing barriers to treatment. The goal is to improve the patient experience, enhance health outcomes, and promote access to care throughout the continuum of services.

 Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

• Serve as the primary point of contact for patients requiring assistance navigating care plans, appointments, and hospital services.

• Coordinate scheduling of appointments, follows ups, and diagnostic testing, ensuring continuity of care.

• Educate patients on their diagnosis, treatment options, and the care process using plain language and culturally sensitive communication.

• Identify and address barriers to care such as transportation, financial challenges, language needs or lack of social support.

• Collaborate with physicians, nurses, social workers, case managers and community resources to support parent's holistic
  needs.

• Track patient progress and provide regular follow up to ensure care milestones are met.

• Advocate on behalf of patients to ensure they receive timely, appropriate care and understand their treatment journey.

• Maintain accurate documentation of patient interactions and interventions in electronic health record.

• Participate in quality improvement and patient experience initiatives.

• Independently manage a dynamic work schedule and intensive caseload of patients and their families.

• Travel to patients and families at multiple locations.

• Participates in rotating 24/7 coverage of services.

 Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.
Experience: Two (2) years of progressively responsible and directly related work experience.
License/Certification: Possess a valid California driver’s license.

 Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to communicate effectively, both orally and in writing

• Ability to plan, organize, prioritize, work independently and meet deadlines

• Ability to work effectively with individuals at all levels of the organization

• Knowledge of computer systems and software used in functional area

• Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships

 Physical Requirements

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $29.90 to $39.59

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.