Category: Administrative Support
Job Type: Full time
Shift: Day - 08 Hour
Location: Palo Alto, CA
Req: LP_011392-1107
Employee Group: Non-Exempt/Non-Represented
Benefits Eligible: Yes
Remote Eligible: No
Department: Clinic Heart Ctr
Scheduled Weekly Hours: 40

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: LP_011392-1107

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Office Assistant IV-P provides a variety of clerical services and supportive atmosphere for patients and their families. The Office Assistant IV-P is responsible for a wide range of clerical support activities requiring judgment, discretion, and a customer-service attitude. Exercises self-direction and works on assignments requiring initiative and little instructions. Responsible for patient registration, clinic scheduling, insurance authorizations, referrals, and patient billing. May also coordinate various specialized office programs (e.g., phone systems, referrals, budget maintenance, invoices, etc). Understands implications of work and makes recommendations for solutions. This job requires interactions with patients, referring physicians and their office staff, clinic staff, and other related hospital departments and purchased services.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Registers and schedules patient examinations. Responds directly and promptly to patient inquires including explanations of exams and exam protocols.
* Processes patient referrals and insurance authorizations.
* Interacts with referring offices and physicians.
* Reprioritizes work on a continuous basis accommodating changes that have occurred.
* Acts as first line of problem resolution.
* Collects and enter patient information into record keeping system.
* Screens incoming calls for departmental staff. Handles calls not requiring personal attention.
* Relays information to appropriate individuals in a timely manner if needed.
* Communicates sensitive information via phone, fax and in writing to appropriate resources.
* Communicates with patients, families, volunteers, staff, and physicians in a manner that focuses on the principles of quality client service.
* Applies previous experience and knowledge when dealing with new work requests.
* Maintains clinical/office supply levels and completes supply orders as needed.
* May coordinate the work of others.
* May coordinate various specialized office programs (e.g., phone systems, referrals, budget maintenance, invoices, etc).
* Offers suggestions for improving inter and intra departmental operations.
* Often acts as a facilitator and team lead.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED Equivalent
Experience: 3 years of directly related work experience. Hospital and/or Medical Experience Highly Desired.
License/Certification: None required.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Skill: Organization and general office tasks.
* Skill: Attention to detail and accuracy.
* Ability to change priorities regularly.
* Skill: Written and oral communication.
* Skill: Customer service.
* Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
* Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).
* Ability to work with no supervision.
* Ability to function effectively as a team player.
* Ability to communicate effectively to achieve and maintain positive working relationships with coworkers.
* Ability to multi-task.
* Ability to speak, read, write, and understand English effectively at a level appropriate for the job.
* Ability to field phone calls and answer questions.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $37.16 to $42.16

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.