Category: Environmental & Facilities Services
Job Type: Full time
Shift: Day - 08 Hour
Location: Palo Alto, CA
Req: LP_00018381-1905
Employee Group: Exempt
Benefits Eligible: Yes
Remote Eligible: No
Department: Facilities Management
Scheduled Weekly Hours: 40

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: LP_00018381-1905

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Offsite Facilities Operations Supervisor oversees and coordinates engineers and service contractors, ensuring the upkeep of systems such as electrical, fire alarms, low voltage, plumbing, medical gas, boilers, mechanical, HVAC, and various trades like doors, carpentry, and painting. The role includes overseeing building and grounds maintenance, handling fixed and portable equipment, and supervising minor construction and equipment installation at offsite healthcare facilities.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Responsible for proper function of electrical, fire alarm, low voltage, plumbing, medical gas, boiler, mechanical, HVAC, and finished trades equipment; oversees inspection, testing, and maintenance activities in accordance with regulations; and coordinates vendor-based maintenance and repairs. Performs building inspections at consistent intervals to monitor overall condition of offsite facilities to direct engineers for corrective action as needed.
• Uses enterprise asset management application to supervise completion of work orders and adherence to regulatory compliance and department standards for the following:
  • Staff productivity, scheduling; and report generation at consistent intervals as required by Manager for action.
  • Maintenance of required records, gathering of statistics to perform root cause analysis with determining resolution for corrective work orders, and prepares regulatory reports as required.
  • Maintains inventory of materials, supplies, and equipment. Submits requisitions for replacement items and approves invoices.
  • Audits/evaluates customer feedback and staff work order communication regarding department standards, staff performance, repeat work orders, and work order handoff.
• Facilitates construction, maintenance, and service outages including Utility Shutdown Requests (USRs), impact review, countermeasure development, communication, and staff coordination.
• Performs facility rounds at consistent intervals to monitor, observe, and counsel for immediate correction engineer performance. Reports findings to Manager to collaborate on correction of deficiencies as needed.
• Supervises service contractor work and collaborates with hospital departments for services with shared responsibility.
• Works with specialty trade supervisors for Electrical/Fire Alarm/Low Voltage, Plumbing/Medical Gas, Mechanical/HVAC, and Finished Trades/Doors to support or assist with advanced repairs, ensuring complex issues are resolved efficiently and in compliance with healthcare regulations.
• Trains staff in technical procedures within their areas of expertise. Manages and schedules training time for staff and performs on-the-job training as needed.
• Evaluates and mentors staff work habits, attitudes, attendance, and future growth. Fosters communication between shifts, trades, and intradepartmental staff.
• Documents and makes recommendations regarding employee performance concerning retention or promotion and takes corrective action as indicated by hospital policies and appropriate labor agreements.
• Holds staff meetings/huddles at consistent intervals to support Manager with implementation of department and hospital practices and policies.
• Identifies opportunities for improvement regarding department workflows and effects changes to improve quality and efficiency of services.
• Performs supervisory functions by interviewing, selecting, and providing training for new staff; by approving or disapproving recommendations from subordinate staff on personnel actions; by evaluating subordinates’ performance; by hearing and resolving employee grievances; and by determining the need for and initiating disciplinary action to ensure adequate and competent staffing for the agency, program, division, or institution.
• Conducts performance evaluations at required intervals; manages disciplinary action per human resource guidelines; makes hiring and firing recommendations; keeps Manager abreast of personnel issues.
• Manages and approves paid-time-off of engineers so that work is covered.
• Supervises and directs the activities of the engineers; sets priorities; assures appropriate completion of their work and inspects their work.
• Assures the engineers have the materials and tools needed to perform their tasks.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma/GED or trade school equivalent in work related field.

Experience: Five (5) years of progressively responsible directly related work experience.

License/Certification:

• CA Driver's License by Department of Motor Vehicles
• EPA 608 Certification
• Boiler Operator and the ASSE 6040 preferred

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

• Proficient typing skills and ability to communicate effectively orally and in writing.
• Ability to problem solve, conduct root cause analysis, and resolve issues (e.g., using LEAN methodology and A3 processes).
• Ability to strategize, plan, and implement change.
• Ability to work effectively both as a team player and leader.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to manage resources including people.
• Ability to supervise.
• Knowledge of building operations and systems, including electrical, plumbing, HVAC, and finished trades.
• Knowledge of construction practices.
• Knowledge of regulatory requirements relevant to workplace, healthcare, and specific trades.
• Knowledge of Computerized Maintenance Management Systems / Enterprise Asset Management systems.
• A well-versed background in electrical, plumbing, medical gas, boiler, HVAC-R, and finished trades (doors, hardware, carpentry, painting, and finishes) work.
• Ability to install and troubleshoot electrical systems (including low voltage and fire alarms), plumbing and medical gas systems, HVAC systems, and door/finish systems.
• Ability to teach and direct journeyman tradespeople across multiple disciplines.
• Ability to read and interpret As-Built and Record drawings.
• Knowledge of critical healthcare systems, including type 1 essential electrical systems (low voltage switchgears, nurse call systems, fire alarms), medical gas systems, HVAC controls, and life safety systems (fire-rated doors, egress, and accessibility).

Physical Requirements
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $51.16 to $67.82

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.